Operation Manager OTC REF3783Y
Operation Manager OTC REF3783Y
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Your tasks
- Tracking the handling of VIP incidents including escalations and adjusting priorities
- Being a single point of contact towards Service Delivery Managers
- Updating the Operation Manual and the operation processes
- Measuring and reporting operational SLAs
- Coordination of knowledge transfers and trainings related to the operations and maintenance of the public cloud platform
- Controlling the incident handling of Squads within OTC Operations and handling the related interfaces towards other units
- Measuring the efficiency of incident handling performance of squads / individuals tracking efficiency
- Preparation coordination and evaluation of DR tests fire drills
- Coordinating the testing introduction usage and development of operation tools
- Support squads in Change Management tasks arriving/departing from/to outside of OTC
- Being the single point of contact regarding Problem Management tasks/queries coming from outside of OTC
- Being the single escalation point for overarching topics mitigate impediments regarding operational processes/activities
Qualifications :
Your profile
- Knowledge/Experience with operation
- Active English knowledge good communication skills
- Project management experience
- Structured and reliable task
- Analytic way of thinking
- Proactive problem solving ability
- Ability to handle high workload
- Ability to withstand stress
- Knowledge with Agile (operation)
Advantages:
- Experience with Cloud
- Experience in optimizing operational processes
- Teammanagement experience
- At least 1 year of Operation Manager experience
- At least 1 year of Service Delivery Manager experience
- ITIL Foundation certificate and/or equivalent work experience
- Experience in agile IT operations
Additional Information :
Additional important information:
This position is advertised as a 1year fixed term contract please apply accordingly.
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
