Customer Service Consultant
Customer Service Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
Were recruiting for aCustomer Service Consultant to join our Customer Application Support (CAS) team with a starting salary of 23525.
Our phone lines are open 9am6pm Monday Friday. Youll work 35 hours during our opening hours. This position offers a unique work arrangement of working 3 days from home and 2 days in our Hove office.
Our Customer Service teams are made up of professionals from different backgrounds including call centre retail hospitality and sales.
If youre passionate about providing exceptional customer service and enjoy helping people and solving problems then wed love to hear from you.
What youll be doing:
- Youll be working in one of our lively and dynamic contact centres answering inbound phone calls from our customers and financial advisors about new life insurance applications and existing policies
- Youll provide customers with a firstclass experience during every interaction
- Given the nature of what we do sometimes these calls can be emotive so were looking for people who are naturally caring empathetic and resilient
- Delivering a personable service to our customers supporting our customers needs accurately on a right first time basis ensuring next stages are understood and that any correspondence is effective and accurate
- Youll use our inhouse systems to give our customers a positive experience whilst maintaining compliance
- Steer your own development; provide a great customer experience whilst helping you achieve your own career goals
- For our most vulnerable customers youll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General
Qualifications :
Who were looking for:
- People who love helping people! People who are straightforward ambitious authentic collaborative and purposeful
- Strong communication skills and passion to support customers whatever their personal circumstances. Given the nature of some of the calls we receive its important youre authentic and empathetic
- Customer service experience within the financial services travel or retail sector is preferred but not essential. We will also consider candidates who havent got customer service experience who have the natural strengths to thrive in this role
- Passion for customer experience and getting things right first time
- Confidence in using a desktop or laptop and experienced in using MS Office
- The skills above are really important to us. Rest be assured we will show you the L&G way. Youll be in a full time officebased induction for a couple of weeks so youll have the tools you need before you start helping our customers
Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual performancerelated bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Private medical insurance (permanent employees only)
- At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme which offers employees the option to hire a brandnew electric car through tax efficient salary sacrifice
- There are the many discounts we offer both for our own products and at a range of high street stores and online
- In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information :
Legal & General is a leading financial services group and major global investor named Britains Most Admired Company in 2023 for the second year running. Rated top in our sector and top for inspirational leadership we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers money in things that make life better for everyone.
If you join us youll be part of a welcoming culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open mindful and inclusive so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
If youre open to find out more wed love to hear from you.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
