Service Dispatcher
Service Dispatcher
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Job Description
Are you a pro at keeping things organized and making sure operations run smoothly Do you thrive in a fastpaced teamdriven environment If so Truck Centers Inc. is looking for a Service Dispatcher to be the key link between our customers technicians and service team.
Why Join Truck Centers Inc.
Were a familyowned peoplefocused dealership with a passion for delivering exceptional service. As a Service Dispatcher youll play a crucial role in ensuring our technicians have everything they need to get the job done righton time and with quality.
*This position will work TuesdayFriday 7am5pm.
WHAT YOULL DO:
- Coordinate & Assign Repairs Assign work to technicians based on skill level certification and workload.
- Monitor Workflow Keep an eye on repair progress and make realtime adjustments to keep things moving.
- Communicate with Customers & Team Members Provide updates on repairs delays and estimated completion times.
- Collaborate Across Departments Work closely with the rest of the Service office and Parts team to minimize delays and ensure smooth repairs.
- Quality Control Review completed repair orders to ensure all documentation meets company and warranty guidelines.
- Facilitate Shift Changes Communicate job status and updates to ensure a seamless transition.
Qualifications :
What Were Looking For:
- Minimum of 2 years mechanical trucking or dealer service experience; 4 years preferred
- Knowledge of Service department operations
- Fundamental mechanical aptitude or truck repair experience
- Proven supervisory experience and leadership skills
- Knowledge of computer operations data entry and MS Office with 30wpm typing capability; Procede software experience is a plus
- Freightliner dealership experience and CIC Level I or II training are strongly preferred
- Demonstrated time management and interpersonal communications skills even in times of stress
- Strong organizational and problemsolving skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solutionfocused outlook
- Must be able to pass a preemployment background check physical and drug screen.
WHAT WE OFFER:
Pay Range: $48871.68 $73307.52 per year with incentive eligibility
- 401(k) with company match
- Health insurance with 3 plan options to choose from
- Vision Insurance
- Dental Insurance
- Paid time off including paid volunteer time
- Disability insurance
- FSA and HSA options
- Company paid Life and AD&D insurance
- Maternity leave
- Employee assistance program
- Wellness program
- Company paid uniforms
Additional Information :
Truck Centers Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race color religion sex national origin disability or protected veteran status.
We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus we want to help you live well through personal and professional growth plus a multitude of benefits.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
