Senior Student Experience Coordinator - Pacific
Senior Student Experience Coordinator - Pacific
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Job Description
The opportunity Te Whiwhinga mahi
The Student Experience Centre are seeking to hire a Senior Student Experience Coordinator (Pacific) on a permanent basis.
The role of Senior Student Experience Coordinator (Pacific) within the Student Experience Centre at The University of Auckland is a role that will primarily focus on Pacific students recruitment and retention support and will require a high standard of customer service the ability to engage effectively and provide extensive information on a wide range of subjects and enthusiasm to help our prospective and current students negotiate the critical information required to start and get the most out of their University experience.
As a Senior Student Experience Coordinator (Pacific) you will be responsible for delivering a manaenhancing experience across multiple platforms including phone email and live webchat in a fastpaced highvolume environment. You will also support your team by working through complex issues keeping them up to date on system changes processes and information. You will be part of a team responsible for supporting campaign direction and analysis for the Universitys student recruitment and retention initiatives primarily focused on Pacific students recruitment and retention support.
This role is typically based on 49 Symonds Street Auckland CBD but we may need a level of flexibility to be able to work on site and from home if and when required. Please note that during the period that you may need to work off site you will need to have access to your own personal computer/lap top etc to be able to support this role off site.
This is a permanent fulltime role working 37.5 hours per week. The salary range for this role is $63000 $77800 per annum.
For more detailed information please refer to the position description.
He krero mu About you
We are looking for candidates who have successfully built experience working with and supporting Pacific students can show that they understand Te Tiriti o Waitangi in relation to this role understand Pacific cultural values and demonstrate commitment to Pacific student success. You will have excellent customer service and outbound call centre experience the ability to work collaboratively across the organisation and working successfully with diverse range of clients. The role will require for a person to have an understanding of complex information and leading process improvement wherever possible. This does mean that you need to have very strong listening and communications skills.
Important Skills/ Experience Nga Pkenga Motuhake
- 34 years experience delivering high quality customer service and experience dealing with complex problems
- 24 years experience of working in outbound call centre
- Experience with working and understanding a diverse range of clients
- Experience working with Pacific students and/or community groups
- Experience with becoming a subject matter expert
- Successfully grow relationships
- Ability to navigate multiple online systems
- Kia Whakamana i te Tangata Acknowledging maintaining and restoring the mana and tapu of individuals whnau and communities
M t mtou rp About the team
Reporting into the Team Leader Recruitment and Retention you will be working in professional and friendly environment with a team that enjoys working with each other and values the contribution we all make in trying to exceed our customers expectations.
Qualifications
Bachelors degree or relevant tertiary qualification
Ng huatanga kei a mtou What we offer
The University of Auckland is New Zealands leading university and is committed to providing an excellent working environment through:
- Flexible employment practices
- Career development programmes
- A competitive salary with five weeks annual leave
- Company superannuation scheme discounted car parking a generous parental leave allowance childcare and a number of other discounts on internal and external services.
For more information please visit Staff Benefits.
Me phea te tuku tono How to apply
Applications should be submitted online before the closing date of 21/03/2025 and include an up to date CV and cover letter outlining what strengths you will bring to this role.
If you have any questions about this role please contact Josh Lumley
Additional Information :
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe inclusive and equitable environment. For further information on services for Mori Pacific women LGBTQIATakatpuiMVPFAFF people with disabilities parenting support flexible work and other personal circumstances go to
The University is committed to providing a safe inclusive and equitable environment where everyone can thrive. For further information see Te Ara Tautika the Equity Policy and visit
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
