Operations Manager
Operations Manager
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Job Description
Job Description
The Operations Manager oversees the day day operations of a hotel ensuring smooth running across all departments including front desk housekeeping food and beverage and ensuring highquality guest service by managing staff monitoring budgets developing operational policies and coordinating various aspects of the hotel to maintain operational efficiency and guest satisfaction.
Job Summary:
Ikogosi Warm Springs and Resort is seeking an experienced Operations Manager to oversee the daily operations ensure toptier guest experience and maintain the resorts high service standards. The ideal candidate will be responsible for managing staff optimizing operational efficiency and enhancing the overall profitability of the resort.
Key Responsibilities:
- Resort Operations Management:
Oversee daytoday resort activities including lodging food and beverage recreation and maintenance.
Ensure smooth functioning of all departments including front desk housekeeping kitchen and guest services.
Develop and implement standard operating procedures (SOPs) to improve efficiency. - Guest Experience & Service Quality:
Ensure exceptional customer service and address guest complaints professionally.
Monitor and improve guest satisfaction through feedback and service enhancements.
Coordinate special events excursions and experiences to enhance guest stays.
New Business Development: Proactively identify and pursue new business opportunities through networking cold calling online research and attending industry events. Develop compelling proposals and presentations. - Staff Leadership & Performance Management:
Recruit train and supervise staff to uphold hospitality excellence.
Set performance goals and provide regular coaching and evaluations.
Foster a positive work environment and encourage teamwork among employees. - Financial & Budget Management:
Manage operational budgets cost controls and revenue optimization.
Oversee pricing strategies and occupancy rates to maximize profitability.
Ensure accurate financial reporting and compliance with accounting standards. - Marketing & Business Development:
Collaborate with marketing teams to promote the resort through digital and traditional channels.
Develop partnerships with travel agencies event planners and tour operators.
Enhance brand positioning and attract more local and international tourists. - Facility Maintenance & Safety Compliance:
Ensure the resorts infrastructure including rooms pools and recreation areas is wellmaintained.
Implement and enforce health safety and environmental regulations.
Work with vendors and contractors to manage repair and renovation projects.
Qualifications :
- 5 years of experience in hotel or resort operations management.
- Strong leadership problemsolving and communication skills.
- Experience in financial planning and budget management.
- Knowledge of the tourism and hospitality industry in Nigeria.
- Ability to work under pressure and adapt to changing demands.
Preferred Skills:
Proficiency in hotel management software (e.g. Opera PMS).
Experience in event planning and guest relations.
Strong understanding of marketing strategies for hospitality businesses.
Additional Information :
What you will experience
- Competitive Compensation.
- 5day workweek.
- Flextime.
- Competitive Health Insurance (Employee Spouse 4 children).
- Growth and Development
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
