Customer Relationship Specialist Granite
Customer Relationship Specialist Granite
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Job Description
1. New Client Onboarding: Take the lead in guiding new clients through the onboarding process. Provide them with a warm welcome explain our products/services and assist them in understanding our platform and offerings.
2. Client Assistance: Be the first point of contact for clients addressing their questions concerns and inquiries via phone calls and emails. Offer knowledgeable guidance to help them navigate our offerings effectively.
3. Problem Resolution: Work diligently to identify and troubleshoot client issues striving for swift resolutions. Collaborate with internal teams to ensure that client concerns are addressed accurately and promptly.
4. Relationship Building: Develop and nurture strong longlasting relationships with clients. Understand their unique needs and preferences to tailor your interactions and provide personalized support.
5. Client Education: Offer insights and educational resources to help clients make informed decisions. Share information about updates new features and best practices to maximize their experience with our products/services.
6. Client Feedback: Act as a feedback conduit between clients and internal teams conveying valuable insights to improve our offerings and services.
7. Record Keeping: Maintain accurate and uptodate client records and interactions in our CRM system.
Requirements:
Exceptional communication skills both written and verbal.
Strong interpersonal skills to build rapport and maintain positive relationships.
Problemsolving ability and a proactive approach to addressing client concerns.
Patience and empathy when dealing with client inquiries and issues.
Organizational skills to manage multiple clients and tasks effectively.
Proficiency in using office productivity software.
Previous experience in a clientfacing role or customer service is preferred.
Qualifications :
Bachelors Degree or equivalent Required Skills
Must have excellent written communication skills (with accurate grammar and punctuation)
Must have the ability to read and respond to the clients emails following effective business email writing etiquettes
Must have excellent verbal communication skills with fluent English and neutral accent
Must have good analytical and cognitive skills
Must have an eye for attention to detail
Must have minimum 30 wpm speed with the ability to talk over the phone
Additional Information :
WORKING AT ALTISOURCE ADVANTAGES
Prosperity
Competitive salary based on your experience and skills
Good Health
Comprehensive insurance plans; Medical insurance for employees and family Personal Accident Benefit and Life Insurance for employees
Wellness Programs Doctor support Psychologist Counselor Onsite health checkup camps etc.
Happiness
10 paid holidays plus 26 paid days off per year
Lots of employee engagement activities
OUR CORE VALUES
For our employees customers and shareholders we commit to
Act with Integrity exhibit unwavering integrity compliance and ethical conduct at all times
Energize People enable exceptional people to energize their teams and drive results
Empower Innovation reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers
Exceed Customer Expectations execute worldclass solutions to deliver value and delight our customers
Win as a Team embrace the passion energy and power of our global teams to win as OneAltisource
Enrich Communities create positive impacts for the communities where we live and serve
Are you up to the challenge What are you waiting for Apply today!
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
