McWane Inc - IT Systems Technician
McWane Inc - IT Systems Technician
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1 Vacancy
Job Description
The primary purpose of the IT Systems Technician role is to provide advanced technical support and troubleshooting for endusers focusing on resolving complex issues that cannot be handled by Tier 1 service desk staff. This position requires at least 3 years of handson experience in IT systems management including diagnosing hardware and software issues. The IT Systems Technician will be responsible for responding to escalated service requests analyzing and diagnosing technical problems implementing solutions and ensuring that all service requests are addressed in a timely and efficient manner. Additionally the technician will collaborate with other IT teams to identify escalate and resolve systemic issues contributing to continuous improvement in IT service delivery.
Essential Functions / Duties:
- Troubleshoot and Resolve Technical Issues: Handle escalated technical issues from Tier 1 support including software hardware and network problems and provide effective solutions.
- Install and Configure Software: Install configure and upgrade software applications ensuring they are running correctly on user machines.
- Manage User Access: Assist with the setup configuration and management of user accounts permissions and access to various systems including Active Directory and other access control systems.
- Document Solutions: Maintain accurate documentation of all support tickets including detailed descriptions of issues troubleshooting steps and resolutions for future reference.
- Escalate Complex Issues: Identify and escalate issues that require advanced troubleshooting or crossdepartment collaboration ensuring proper resolution with higherlevel IT teams or thirdparty vendors.
- Provide Remote and OnSite Support: Offer remote troubleshooting and onsite support for endusers as needed addressing hardware malfunctions system errors or network connectivity issues. Comfortably interact with users in person ensuring clear communication and providing support with professionalism and patience.
- User Training and Guidance: Provide users with guidance and training on how to use various systems software and IT tools effectively promoting selfsufficiency and reducing the number of recurring service requests.
- Observes and enforces all company human resources and safety policies procedures and rules.
- Keeps the Director IT Operations and other key managers abreast of significant issues or developments as appropriate.
- Key Areas of Knowledge:
- EntraID
- Intune MDM
- Microsoft Windows
- Microsoft 365 (Outlook Teams SharePoint etc.
- Active Directory
This position is located 100 onsite at our Corporate Office in Birmingham AL.
Qualifications :
Minimum education required of the position:
- On the job training
Minimum education preferred of the position:
- On the job training with industry certifications
Minimum experience required of the position.
- 3 years of experience in IT.
Minimum experience preferred of the position:
- 5 Years of experience in Enterprise IT
Minimum knowledge skills and abilities required of the position:
- An IT Systems Technician with three years experience should have a strong understanding of Windows operating systems and familiarity with MacOS as well as hardware components peripherals and enterprise applications like Microsoft 365 (Outlook Teams SharePoint etc.. They must be proficient in IT service management (ITSM) principles including incident problem and change management and have experience using ticketing systems. Additionally they should be comfortable working with remote access tools for troubleshooting and possess Active Directory administration skills including user account management and group policy configuration.
- Strong troubleshooting and problemsolving abilities are essential as well as the ability to collaborate effectively with other IT teams to escalate and resolve complex issues. Most importantly they must have a customerfocused mindset maintaining professionalism and patience while assisting nontechnical users. Success in this role also requires adaptability and a willingness to learn new technologies along with the ability to work independently and take initiative when addressing technical challenges.
Certificates and licenses preferred for the position:
- CompTIA A
- Network
- Microsoft 365 Certifications (such as Modern Desktop Admin Associate or others)
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race color religion sex national origin age sexual orientation disability veteran or service member status marital status citizenship status (In IL sex including same sex ancestry order of protection status physical or mental disability military status pregnancy unfavorable discharge status genetic information) (In IA gender identity) (In CA gender identity or expression and genetic information) or any other category protected by federal state or local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
