Call Center Representative MLS - Hybrid
Call Center Representative MLS - Hybrid
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Credit Union has an opportunity for a Call Center Member Service Representative (MLS). This workfromhome/hybrid position requires one week in the office every 68 weeks and is ideal for individuals who are passionate about delivering outstanding member service while working in a dynamic and fastpaced environment.
Key Responsibilities:
- Maintain a positive professional demeanor while delivering outstanding service.
- Engage with members to understand their needs and promote credit union products and services.
- Handle account inquiries loan requests and identify opportunities to enhance product penetration.
- Collaborate with Sales Service Teams and Member Loyalty Leaders to uphold a strong service culture.
- Provide accurate information and ensure timely processing of member requests.
- Think independently to address unique member situations with creative solutions.
- Support member education events and ensure all compliance and training requirements are met.
- Maintain confidentiality and follow organizational procedures to achieve credit union goals.
- Adapt to changes and actively contribute to process improvements.
Qualifications :
- 2 years in member services or lending operations preferred; credit union experience is a plus.
- Proven customer service skills in a fastpaced environment.
- Ability to work independently and effectively with minimal supervision.
- Proficiency in computer and financial software.
A strong internet connection is a MUST. If you do not have reliable internet you will be required to work in the office full time.
Additional Information :
Compensation:
- $2023/hr
- EXCELLENT Benefits: Medical/dental PTO paid holidays company 401K match worklife balance career development community outreach and so much more!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
