Customer Success Manager mfx - Growth and Retention
Customer Success Manager mfx - Growth and Retention
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Job Description
As a Growth and Retention Manager (m/f/x) you will:
Serve as the primary account manager for existing customers building and maintaining longterm successful partnerships.
Lead growth and retention initiatives in the UK and Western Europe focusing on strategic projects that enhance customer engagement and satisfaction.
Communicate Quandoos value proposition effectively through compelling proposals objection handling and negotiations.
Conduct proactive account reviews to identify growth opportunities and ensure optimal use of the Quandoo system.
Respond to inbound requests addressing accounts receivable and contract queries to support partner success.
Innovate and identify opportunities for partner retention through addons or upselling.
Work towards key KPIs including outbound call targets account reviews revenue generation and retention.
Collaborate with various internal departments and restaurant partners to drive success.
Maintain the internal customer database using Salesforce.
This remote role occasionally requires travel as needed.
Qualifications :
Professional experience in hospitality or customer service is ideal with a preference for account management or sales expertise.
Strong relationshipbuilding skills in a fastpaced environment are essential.
Experience in customer success roles with platform or marketplace businesses is beneficial.
Excellent communication skills with the ability to remain calm in difficult circumstances.
You enjoy dynamic processes and show a high level of flexibility in daytoday business
Comfortable with proactive customer outreach via phone and email using a consultative approach.
Proven ability to articulate product features and benefits effectively.
Efficient assertive and capable of quick decisionmaking.
Analytical structured and selfdisciplined to work independently.
Confident in negotiations with a positive solutionoriented attitude.
Are you a career changer No problem we look forward to receiving your application!
Additional Information :
We care about our company culture. This is what you can expect with us:
You have the chance to get a job in a rapidly growing international company. We are offering a new and exciting opportunity with a global commerce platform. We are leading the way in technology based reservations bookings and table management and you will play a crucial role in our organisations growth and ultimately benefit from our success and expansion.
High level of responsibility the chance to hit the ground running from day one and shape your own career path.
We believe in your abilities: This position offers you a tangible impact on the companys success while you benefit from flexible working opportunities in a wellbalanced work environment.
You will work with a highly motivated and skilled team from all over the world. We celebrate our diversity!
Fun working environment opportunity to collaborate with highly motivated colleagues and attend company parties
Here are our Benefits:
Be flexible: Enjoy our remote policy and work from our offices at home or while traveling.
Got balance: We offer flexible working hours and up to 30 days of vacation.
Stay mentally fit: Use our free 1:1 sessions with professional psychologists as well as digital trainings and tools for your mental health provided by our partner nilo.health.
No boredom! Quandoo offers challenges and development every day. Our self development budget will help you acquiring and achieving new skills & knowledge.
Want to be part of Quandoos future Apply now!
Great job but not right for you Recommend this position to your contacts!
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
