Helpdesk Specialist Night shifts Remote
Helpdesk Specialist Night shifts Remote
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Job Description
We are looking for a Helpdesk Specialist to join IT support team and provide remote assistance (night shifts CET timezone). The ideal candidate will be responsible for user onboarding/offboarding technical troubleshooting software installation account management and IT compliance support. This role is critical in ensuring smooth IT operations assisting employees with remote work and maintaining high service availability under the supervision of great management.
Key Responsibilities:
- User Lifecycle Management:
- Onboarding and offboarding of employees ensuring timely provisioning and deactivation of IT resources.
- Issuing collecting and managing IT equipment remotely.
- Software & System Support:
- Assisting with software installation reinstallation and removal.
- Troubleshooting accountrelated issues (email Slack Active Directory etc..
- Supporting authentication and access to external systems and 3rd party services.
- Providing assistance with launching and configuring enduser applications.
- Security & Compliance Support:
- Assisting the security team with compliancerelated tasks.
- Supporting system updates and endpoint protection & management systems.
- Cloud & Remote Desktop Services:
- Managing access and user support for cloud services.
Working Schedule: Night shifts (CET timezone)
- 18:00 02:00 CET
- 01:00 09:00 CET
Qualifications :
- 1 year of experience in IT support helpdesk or system administration.
- Technical skills required:
- Windows & MacOS support.
- Basic networking (DNS DHCP VPN routing principles).
- Account management in Active Directory GSuite Slack.
- Software troubleshooting and installation.
- Experience with remote desktop solutions and cloud services.
- Security awareness: Understanding of compliance and endpoint security tools.
- Strong problemsolving skills with a customerfirst mindset.
- Ability to work independently and manage incidents proactively under the supervision of great management.
Language Requirements:
- At least Intermediate English level (spoken and written) is a must.
Additional Information :
- Remote work options that let you craft the perfect worklife balance.
- Vacation: 20 working days.
- Paid sick leave
- Learning Coverage
- Team Building programs
- Mental Health Programs
- Sport coverage
- Medical insurance dental coverage
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
