Network Operations Engineer - Cloud Infrastructure Flexible Hybrid

As a valued colleague on our team you will design and develop routine solutions for information technology (IT) infrastructure environments including coding testing and certifying technology platforms software and applications under direct supervision.

THE IMPACT YOU WILL MAKE
The Cloud Infrastructure Technology Engineering Associate role will offer you the flexibility to make each day your own while working alongside people who care so that you can deliver on the following responsibilities:

• Develop routine solutions for application design and IT infrastructure components under the guidance of more experienced team members.
• Support mission critical infrastructure ensuring maxiumum availability and limited downtime.
• Understand the endtoend performance of fundamental IT platforms.
• Draft and maintain policies guidelines and standard operating procedures.
• Gather and report on the performance and capacity metrics for technology solutions.

Qualifications :

THE EXPERIENCE YOU BRING TO THE TEAM

Desired Experiences

• Bachelors degree or equivalent
• Experience supporting Cloud infrastructure components under the guidance of more experienced team members.
• Experience supporting automation and IAC specifically Terraform.
• Experience in the cloud networking space e.g. core routing and switching.
• Experience responding to incidents and mitigating infrastructure errors.
• Draft and maintain policies guidelines and standard operating procedures.
• Gather and report on the performance and capacity metrics for technology solutions.
• Communicate with stakeholders to investigate issues
• On call engagement as needed for production impacting incidents
• Planned change implementation support as needed
• Engagement with engineering team members to collaborate on solutions and escalate issues.
• Knowledge of routing protocols
• Understanding of Data center infrastructure cabling and environmental requirements.
• Working knowledge of Jira ServiceNow or similar work management tools. 
• Understanding of automation and ability to create rudimentary automation in network space.

Skills

• The group of skills related to Communication including communicating in writing or verbally copywriting planning and distributing communication etc.
• Skilled in cloud technologies and cloud computing
• The group of skills related to Influencing including negotiating persuading others facilitating meetings and resolving conflict
• Experience gathering accurate information to explain concepts and answer critical questions
• Skilled in establishing and maintaining consistency of a products performance functional and physical attributes with its requirements design and operational information
• Determining causes of operating errors and taking corrective action
• Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
• The group of skills related to Operational Excellence including improving and overseeing operations
• The group of skills related to Relationship Management including managing and engaging stakeholders customers and vendors building relationship networks contracting etc.

Tools

• Cisco Routing and Switching ACI
• SolarWinds
• Terraform and/or RedHat Ansible platform
• Gigamon
• Infoblox
• JIRA
• SharePoint

Additional Information :

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Fannie Mae is an Equal Opportunity Employer which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race religion national origin gender gender identity sexual orientation personal appearance protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process email us at

Fannie Mae is a flexible hybrid company.We embrace flexibility for our employees to work where they choose while also providing office space for inperson work if desired. At times business need may call for onsite collaboration which means proximity within a reasonable commute to your designated office location is preferred unless job is noted as open to remote.

The hiring range for this role is set forth on each of our job postings located on Fannie Maes Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to skill set depth of experience certifications and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package Fannie Mae offers a broad range of Health Life Voluntary Lifestyle and other benefits and perks that enhance an employees physical mental emotional and financial wellbeing. See more here.