Aftermarket Product Engineer
Aftermarket Product Engineer
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1 Vacancy
Job Description
As the Aftermarket Product Engineer you are a critical part of our Aftermarket team but also to our larger Global Team. Our teams are process quality trust and customer success oriented to provide the right product to the right customer at the right time. The Aftermarket business is critical to our organization and requires technical knowledge of compressor systems mechanical aptitude and a customer understanding to cultivate the immediate needs that can be translated into future product offerings.
You will work in partnership with the Original Equipment Sales Team the Aftermarket Sales Manager and the Engineering team to evaluate modify and release products to the diaphragm compressor market. As part of the Product Engineer role you will also support the many crossfunctional teams in the daytoday aftermarket order flow. This will include BOM research component selection and deep dives into manufacturing drawings to ensure the right parts are delivered to the customer. This role will also require attention to documentation detail specific to revising existing datasheets existing Bill of Materials Engineering references and Standard Operating Procedures.
Responsibilities Include:
- Develop and maintain a comprehensive diaphragm compressor technical understanding
- Manage the historical Aftermarket Install base list(s) for accuracy to product type installation location operational state.
- Recommend or work cohesively with cross functional teams for new product development recommendations or modifications to existing aftermarket products.
- Develop technical product announcements with the Marketing team for existing and new product releases
- Responsible for being a spare parts expert able to understand and communicate functional interactions of spares components in compressor and packaged system to customers. Expert knowledge will be critical in accurately identifying components for repair/ replacement.
- Generate recommended spare parts stocking lists for customers working with Aftermarket Sales Administration to create enter & process Aftermarket orders within the ERP system
- Manage and update Spare Parts List templates for ease of quoting and adherence to current pricing channel partner discounts and recommended service intervals
- Supporting the Aftermarket Sales Administrator with Bill of Material review component selection and selecting a crossfit for obsolete or aged components
- Cultivate and maintain working relationships with crossfunctional teams (R&D Engineering Production Sales Marketing) in an effort to understand new product opportunities
- Seek customer and market feedback and bring back to PDC Machines to help drive continuous improvement and development of competitive aftermarket offerings.
- Analyze customer feedback through Aftermarket Support Tickets (ASTs) for potential product development part sale opportunities or customer troubleshooting
- Laise with Applications Engineering to remain current with PDCs O.E. offerings
- Check for data inaccuracies in historical Bill of Materials Quotes and documentation to correct or institute corrections in the applicable document systems
- Generating / creating /modifying existing processes for accurate product quoting spare parts
- Assist with expediting urgent aftermarket orders with Logistics and Operations teams
- Develop and foster working relationships with PDC direct customers or Packagers through calls inperson meetings or site visits
- Challenging the current processes for operational inefficiencies to ensure PDC is maintaining a simpletodobusiness with mentality
Qualifications :
- BS Engineering (Industrial Mechanical or other) or equivalent work experience
- 5 Years experience in technical product or field service roles
- Highly organized reliable and independent professional mentality. Capable of managing several product projects while quickly changing gears to tackle urgent business needs
- Possess a fluid and concise mechanical acumen when communicating product opportunities to both internal and external stake holders
- Ability to develop and processmap product schedules from infancy and/or existing products
- Familiarity with the below programs is not necessary but helpful
- Salesforce Global Shop Teamcenter
- Flexibility in work hours to allow for international partner meetings when needed.
Additional Information :
Candidate will be required to be onsite (fulltime) for an initial onboarding period. Following this period you will be required to be inoffice for 3 days a week.
All your information will be kept confidential according to EEO guidelines.
PDC Machines is an Equal Opportunity/ Affirmative Action employer. All applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
If you have a disability and need a reasonable accommodation please contact the Senior Director of Human Resources ator . PDC Machines is committed to the full inclusion of all qualified individuals.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
