Senior Manager - Automotive Technical Support Unit

Join NRMA as the Senior Manager of the Technical Support Unit overseeing the National Training Group (NTG) for the Roadside Assistance Strategic Operations (RASO) group and supporting Australias leading motoring clubs.

About the Role

As the Senior Manager of the National Technical Support Unit (NTSU) your primary responsibility will be to execute the NTSU strategy in alignment with the NTSU Charter. This role ensures that Roadside Patrols and Towing teams have access to uptodate technical information supporting Australias leading motoring clubs. Additionally you will lead the National Training Group (NTG) on behalf of the Roadside Assistance Strategic Operations (RASO) group.

Key Responsibilities

• Lead the development and delivery of the NTSU (National Technical Support Unit) strategy in line with the NTSU Charter.
• Manage a skilled team and foster partnerships with vehicle OEMs and industry bodies.
• Ensure our roadside teams have access to the latest technical information.
• Drive strategic research and continuous improvement initiatives.
• Oversee financial performance compliance and operational excellence.

What Youll Bring

• Proven leadership experience with the ability to coach mentor and develop teams in a dynamic environment.
• A technical background is preferred but not essential.
• Strategic thinking and pragmatic problemsolving delivering realworld solutions.
• Extensive senior management experience within a customer servicefocused environment.
• Strong business and commercial acumen including financial and data analysis skills.
• Exceptional interpersonal and communication skills with the ability to influence and collaborate with executives.
• Tertiary qualifications in management business finance or a related discipline.
• Resilience and adaptability in a transformational landscape.

Whats in it for you 

At the NRMA we arent just about discounts (although you do get these). We know everyone leads unique lives and its about those things that add up to make life both at work and outside of work just right for you.   

• Progressive flexibility leave and wellbeing benefits to balance all of lifes priorities 
• Travel discounts on car rental cruises and accommodation at our awardwinning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more 
• Discounts on all NRMA insurance products including car home & travel 

At the NRMA inclusion and diversity are part of our DNA. Together we continue to build an inclusive culture that encourages supports and celebrates the diverse voices of our employees. It fuels our innovation promotes flexible ways of working and connects us closer to our members and the communities we serve. 

If this sounds like what you have been looking for and youre ready to really make a difference we are waiting to hear from you! Click Apply Now! 

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

Remote Work :

No

Employment Type :

Fulltime