Customer Success Manager US Market Fully remote
Customer Success Manager US Market Fully remote
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Job Description
One of our clients is looking for a fully remote Customer Success Manager for the US Market a fastgrowing financial planning platform for finance teams. In this role youll build strong relationships with CFOs and finance teams drive product adoption and ensure longterm customer success. If you have a passion for strategic collaboration and delivering measurable impact this opportunity is for you!
Tasks
- Build and maintain strong relationships with CFOs and finance teams
- Drive measurable customer success through strategic engagement
- Lead executivelevel strategy calls to enhance product adoption
- Collaborate across teams to ensure seamless customer experiences
- Analyze customer needs and data to align solutions with business goals
- Support growth by identifying expansion opportunities and driving retention
Requirements
- Native level of English
- Strong track record of building and maintaining longterm customer relationships
- Ability to track analyze and improve key metrics such as NPS CSAT and customer health scores
- Experience with platforms like Salesforce and other customer success software
- Ability to find winwin solutions and manage complex customer needs
- Prior experience in a SaaS environment working with finance or techdriven clients is a plus
Benefits
- Work from anywhere with the flexibility to visit the office in Barcelona
- Competitive compensation and equity scheme
- Competitive vacation policy
- Private health insurance and access to Meditopia
- Hybrid culture and flexible working hours
- Personal development including language courses
- Fun inperson offsites and virtual gettogethers
Step 1 : Interview with our Recruiter to get to know you better
Step 2 : Interview with the Cofounder and Talent Management
Step 3 : QBR presentation
Employment Type
Full Time
