Technical Support Lead
Technical Support Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Company Overview:
Join us in the exciting growth of Hackuity! We are a European cybersecurity startup recognized for our technical expertise and innovative solutions. Our platform provides a global and continuous view of IT vulnerabilities helping companies manage their security posture and compliance obligations. With more than 50 subscribers a fundraising of 12M in March 2022 and offices in France (Lyon Paris) and in Asia (Singapore) Hackuity is expanding rapidly.
Vos missions
Job Description:
Are you passionate about technology cybersecurity and delivering topnotch customer support Join Hackuity a leading software company revolutionizing cybersecurity as a Technical Support Lead in our Singapore office!
As a Technical Support Lead youll play a pivotal role in ensuring our customers success through excellent technical and functional support. Your responsibilities will include:
Customer Support: Provide exceptional L1 functional and technical support to ensure customers are comfortable using the Hackuity solution.
Incident Management: Diagnose resolve and track incidents to maintain service excellence.
Troubleshooting: Address and resolve technical issues remotely or onsite.
Traceability: Ensure the traceability of actions in the incident management tool
Documentation: Develop and maintain technical documentation to assist both internal teams and customers.
Collaboration with R&D: Identify new features and platform improvements contribute to design specifications and support development teams.
Supervision of support activity (incident management and prioritization reporting continuous improvement).
If you have a clear technological vision and are interested in new development methodologies and modern architectures to provide the best solutions this position is ideal for you!
Vos comptences
Job Requirements:
Were seeking a dynamic professional with the following musthave qualifications:
Bachelors or masters degree in computer science Engineering or a related field
Between 3 and 8 years of IT support experience
Strong team player with a curious analytical mind rigorous demanding and structured approach
Experience with customer support tools such as Zendesk
Excellent verbal written communication and presentation skills in English
Confident and skillful listening skills
Collaborative mindset with the ability to work across cultures and time zones
Our future team member has a good head on ones shoulders and the following desirable skills:
Understanding of how technology platforms operate.
Understanding of what support is in a B2B SAAS company.
Proficiency in an ASEAN local language apart from English (e.g. Mandarin Bahasa/Malay Thai or Vietnamese) is a plus.
Proficiency in scripting language (Python) and webservices API is a plus.
Avantages
What we offer:
Salary: SGD 7095 K (package base salary variable target based on quota achievement)
Type of Contract: Permanent FullTime
Location: Singapore
Youll enjoy:
Possible partremote work or full remote/work from home
Opportunities to work on cuttingedge technologies
A company that is immersed in the cyberculture
Technical referents who listen and care about the quality of the projects carried out
Flexible working hours
Highquality offices in an ideal location
Why join Hackuity
At Hackuity youll be part of a team that values innovation collaboration and personal growth. As a fastgrowing startup with an international presence were dedicated to creating solutions that make a difference in the cybersecurity landscape. Joining us means being part of an exciting journey where your contributions are valued and your career aspirations are supported.
Application process
Our recruitment process is designed to be transparent and efficient:
1. Initial HR interview via Teams
2. Followup interview with the APAC Sales Engineer team.
3. Last interview with our global Head of Operations
If youre looking for an exciting opportunity to grow your career in cybersecurity apply today to join Hackuity in Singapore.
Employment Type
Full Time
