Order Management
Order Management
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Job Description
On Client behalf Responsible of managing customer order process from the time a purchase order is received until the order is delivered. Key duties will include but not limited ensuring accurate pricing notifying customers of delays/shortages working with managers and customers on return authorizations. Ensure proper communication between Client and BPO Vantiva providing any information or clarification needed.
Required skills include keen attention to detail strong communication skills proactivity inclination for problem solving business intelligence with excel and a passion for efficiency and smart working.
Main Responsibilities.
Process product orders according to stablished SLA and provide follow up end to end.
Publication of Dispatch notifications for Distribution.
Prepare and Submit contract pricing requests as required.
Maintain retailers web pages updated.
Daily communication with client and suppliers regarding order status delays and/or product shortages.
Takes required action in customer service requests and communicate to the various departments accordingly.
Prepare and distribute POD Error Order Updates Pricing reports.
Management of customer shipping information (Maintenance and New Set up)
Successfully engage with varying levels of management at SDS sales support retail partners and industry as a whole
Other duties and/or special projects as assigned
Qualifications :
Bachelors Degree and 2 years of related experience
Proficient in Microsoft Office particularly Excel
Upbeat personality and passion for learning
Extremely proactive and embracing an entrepreneurial environment
English Speaking and Writing (Mandatory)
Strong communication skills
Detail Oriented
Problem solving and decision making
Teamwork and collaboration
Additional Information :
Our most important asset is our People
Vantivas success greatly relies on our peoples energy motivation and talent.
We are dedicated to cultivating a workforce that embraces and celebrates diversity as we believe our differences drive our creativity and innovation.
We are proactive in supporting equality and maintaining an inclusive work environment developing and enhancing career opportunities for all.
If you require a reasonable accommodation at any step of the application process please let us know by answering the dedicated question in this application form.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
