Product Order Management Team Leader
Product Order Management Team Leader
Posted on :
08-03-2025
Employer Active
1 Vacancy
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Job Description
- Interpret complex product orders and coordinate the ordering and delivery of equipment
- Track accuracy of the current and predicted orders going through the team;
- Responsible for ensuring product order ETAs are reported into the sales operations team and take the lead role in driving to hit our company product forecasted targets.
- Coordinate and distribute work and tasks to the team ensuring that workloads and Account Manager alignment is spread fairly and evenly.
- Act as a point of escalation for all enquiries on customer related support issues;
- Ensure that sales opportunities and other data is recorded and processed accurately on the internal forecasting tool in order to generate accurate reports;
- Develop and maintain internal relationships with key stakeholders such as Sales and Finance as well as distributers and vendors to drive costs and improve efficiencies;
- Share technical knowledge and implement best practice and standards;
- Carry out 1:1 and team meetings identify training and development needs monitor KPIs and carry out performance reviews;
- Provide adhoc cover for the team as and when required.
- Be a champion of change and improvement with a positive attitude to motivate the team
- Order approvals
- Support the Head Procurement with ad hoc projects and tasks;
Qualifications :
- Previous experience of working in a similar sales support team leader role preferably gained within an IT reseller / distribution environment;
- Operational skills to lead the team to manage and process product orders accurately and efficiently
- Experience in effective coordination with other teams to ensure timely ordering delivery and accurate product forecasting
- Commercial awareness to support costeffective purchasing decisions
- Experience of leading and motivating a team;
- Excellent administration skills;
- Proficient in the use of CRM systems and MS packages including Word Excel and Outlook;
- Excellent communication skills both oral and written with the ability to effectively articulate an opinion and engage with both internal and external stakeholders through a variety of different mediums;
- Excellent interpersonal skills the ability to build and maintain relationships and work cross functionally and interact confidently;
- Robust and resilient in approach has the confidence to challenge and push back when required;
- A natural flair for delivering high levels of customer service;
- Solid planning and organisational skills with the ability to prioritise work and delegate tasks;
- Strong time management skills with the ability to work under pressure to deadlines;
- Ability to carry out tasks to a high standard with a strong eye for attention to detail and thorough approach to their work;
- Ability to respond quickly and efficiently to queries;
- Demonstrates creative thinking and problemsolving skills but knows when to escalate issues;
- The ability to work independently with minimal supervision;
- Proactive and flexible with a can do attitude;
- Team player understands the importance of teamwork.
Additional Information :
We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100 but would still be a great fit for role please get in touch.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Department / Functional Area
Key Skills
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