App Support 24x7
App Support 24x7
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Job Description
OVERVIEW:
Sportradar MPS is creating an amazing opportunity for the highly driven and passionate Application Support candidates who are customer service oriented in order to provide outstanding technical operational and business support through all support channels made available to our clients worldwide. You will be a key part of the team by analysing resolving and if required escalating challenges to the different levels of engineering within the organization.
THE ROLE:
How Will Success Be Evaluated
- Quality accuracy and speed on communications of incidents.
- Management of incident owned to resolution.
- Quality and accuracy on deployments.
MAIN RESPONSIBILITIES
- Providing technical support troubleshooting and maintenance to customers.
- Monitoring systems and following fault resolution procedures.
- Responsible for communicating problems and resolutions.
- Write and update documentation and procedures.
- Diagnose system errors and other issues.
REQUIREMENTS:
- Experience working as a system or application support or equivalent role.
- Fluent English speaker with good communication skills.
- Knowledge of IT service desk tooling and best practices.
- Windows Serverbasic understanding.
- Linux basic understanding.
- Basic sysadmin skills.
- SQL Language understanding and experience.
- Log analysis understanding.
- Networking basic knowledge and diagnostic skills.
- Monitoring system experience.
- Basic software code knowledge.
- Ability to work under stressful conditions.
- Ability to provide remote support.
- Ability to quickly learn about new systems.
- Persistent will not leave work undone.
- Ability to work under in a quick pace environment.
Additional Information :
At Sportradar we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs facilities and employment opportunities. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100 of the listed criteria) we believe skills evolve over time. If youre willing to learn and grow with us we invite you to join our team!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
