Client Success Lead
Client Success Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a dynamic and strategic Client Success Lead (CCS) to take ownership of new client engagements ensuring their longterm success while driving business growth. This role involves leading the client relationship managing large and complex programs and identifying opportunities to enhance customer value.
Key Responsibilities
- Leading the client relationship and customer success.
- Responsible for delivery of large complex programs within the client organization.
- Ensuring the shortterm and longterm success of the account.
- Identify and capitalize on opportunities to crosssell and upsell our offerings within existing engagements.
- Reviewing project scope definition and planning through delivery of assigned product and related product releases.
- Ensuring all projects in the account meet defined guidelines of governance standards and best practices.
- Owning P&L for the account.
- Given highlevel requirements suggesting and owning delivery methodology resourcing requirements governance mechanism and proposed solution
- Effectively managing program(s) through the development of robust schedules change control and risk mitigation.
- Track and ensure the health of the account across key metrics such as risk scope schedule quality resources finance and customer satisfaction.
- Identifying account stakeholders at an early stage and working with them to identify expectations and steer the engagement
- Communicate and drive the adoption of organizational initiatives in your account
- Mentoring and managing team members by giving constant onthejob feedback and by providing guidance
Qualifications :
- Strong background in program management consulting and crossgroup collaboration skills.
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
- Strong ability to manage multiple stakeholders and drive strategic client engagement.
- Expertise in governance standards risk management and delivery methodologies.
- Strong problemsolving negotiation and decisionmaking skills.
- Excellent communication and leadership capabilities.
- Ability to mentor and inspire teams for high performance.
- Excellent communication and interpersonal abilities. Fluent in English and German (written and spoken).
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Department / Functional Area
Engineering
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
