Help Desk Engineer Contract
Help Desk Engineer Contract
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Salary Not Disclosed
1 Vacancy
Job Description
Equinox Fitness is seeking an exceptional Help Desk Engineer on a contractor basis who will own support and IT maintenance processes for Equinox Holdings growing fitness brands. This proven IT technician will assist with an aggressive national expansion strategy that will entail highvolume club rollouts IT ticketing and support maintenance of the IT infrastructure and enduser support. The right candidate will have a proven track record of IT support and technical abilities within a distributed IT organization and have experience ensuring followthrough on key process frameworks and ticketing systems.
RESPONSIBILITIES
- Review troubleshoot and resolve incidents via ServiceNow ticketing system.
- Ability to troubleshoot and resolve technical issues which include desktop laptops printersmobile devices MS Exchange MAC OSX software/hardware installation and a variety of inhouse applications onsite and remotely.
- Support corporate and club users including executive level.
- Ability to work with level 2 and above teams to resolve incidents and to execute service request.
- Maintain service integrity by monitoring open tickets and keeping them consistently updated.
- Ability to Identify research and document resolutions to appropriately expand SOPs.
- Ensures processes and standards to maintain Equinox IT systems are followed for club openings.
- Assist with various projects assigned to the Help Desk team.
- Must be available to work outside of normal working hours or oncall within rotation as needed.
- May be required to travel up to 25 of the time for projects or emergency incidents.
- Other projects as assigned
Qualifications :
- Bachelors degree in computer science Information Technology or a related discipline; or minimum of 1 years experience installing maintaining and supporting desktop technologies in an office environment.
- Must possess a basic knowledge familiarity and experience with bulk setup maintaining and supporting desktop hardware software and network resources and protocols.
- Strong support experience with industrystandard IT bestpractices concepts and procedures for end user clients.
- Strong communication skills
- Other duties as assigned
- Available to start immediately.
Pay Transparency: $3040.00/ per hour
Additional Information :
This role is not a benefits eligible role.
This role is based onsite.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
