Electrical Electronics Customer Support Engineer - Fresher
Electrical Electronics Customer Support Engineer - Fresher
Posted on :
10-03-2025
Employer Active
1 Vacancy
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Job Description
Job description
Job Title: Technical Customer Support Engineer
Location: Khopat Thane 400601
Reports To: General Manager
Job Summary
Seeking a customerfocused professional to provide worldclass service handle inquiries and enhance customer experience.
Key Responsibilities
- Customer Interaction: Act as the primary customer contact delivering exceptional service.
- Inquiry Handling: Handle inquiries complaints and escalate issues as needed.
- Product Knowledge: Stay updated on company products services and trends.
- Customer Experience Improvement: Identify and recommend improvements for customer experience.
- Technical Support: Assist with product setup troubleshooting orders and returns.
- Database Management: Maintain accurate customer records in the database.
- PostPurchase FollowUp: Follow up with customers postpurchase for satisfaction.
- Reporting: Generate reports on customer satisfaction and improvements.
- Training: Train new customer service representatives if needed.
- Team Collaboration: Participate in team meetings and improvement initiatives.
Qualifications & Skills
- Education: Diploma/ degree in Electrical/ Electronics field preferred
- Experience: Experience in customer service or a related field.
- Skills: Excellent communication problemsolving and multitasking skills.
- Technical Proficiency: Proficiency in customer service software and Microsoft Office.
- Mindset: Strong organizational skills and a customercentric mindset.
Apply now if you are passionate about customer satisfaction!
Requirements
Preferred Qualifications
- Industry Experience: Industryrelated customer service experience.
- Software Knowledge: Knowledge of ticketing systems.
- Language Skills: Bilingual abilities are a plus.
Benefits
Benefits
- Compensation: Competitive salary and performance incentives.
- Health Benefits: Health insurance.
- Leave Policy: Paid time off and holidays.
- Growth Opportunities: Professional development opportunities.
- Work Environment: Supportive work environment.
Preferred Qualifications Industry Experience: Industry-related customer service experience. Software Knowledge: Knowledge of ticketing systems. Language Skills: Bilingual abilities are a plus.
Education
Qualifications & Skills Education: Diploma/ degree in Electrical/ Electronics field preferred
Employment Type
Full Time
Key Skills
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