Senior Technical Writer
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Salary Not Disclosed
1 Vacancy
Job Description
Your Career
As a technical writer at Palo Alto Networks you will help our customers deploy and use the Cortex products (XSIAM Cloud XDR XSOAR and XPANSE) the industrys first extended detection and response platform that runs on integrated endpoint network and cloud data to reduce noise and focus on real threats. As customers deploy new security features youll play a key role in documenting how customers can best adopt and use them in their security operations centers. By developing highquality content you will ensure their success in using our services help our customers safely protect their endpoints and respond to threats across their organization.
We are looking for a writer who is passionate about how our users experience documentation curious about how the product works and determined to develop the workflows and best practices that enable users to successfully deploy our technologies. This effort will directly help our users fully utilize the platform to protect their enterprise resources and generate fewer calls to our support organization.
Learn more information about the Cortex products.
Your Impact
- Facility with technologyYoure curious not afraid to be handson with the products and are familiar with public and hybrid cloud deployments and infrastructures so that you can empathize with the challenges our customers face
- Know the craftYou like writing more than you like doing anything else and you believe that delivering highquality documentation is the cornerstone of customer success you have an innate ability to think like and write for administrators and can articulate not only how something works but also when and why to use a particular configuration/setting you can also follow an established writing style guide and work with your editors to provide consistent and cohesive content and the best possible documentation for our customers
- InnovationYou are creative and love to experiment with new ways to present information in a way that enables a positive user experience with our products
- OrganizationYou can take large amounts of technical details and organize them into topics that users can easily find and use to solve their security problems
- InitiativeYoure not afraid to propose changes and have a proactive and openminded attitude to resolving problems and delivering results
- Interpersonal skillsYou are able to work with developers QA PMs customers SEs and support to successfully gather information required to understand the problems our users are facing and the ways our products help to solve them you think and work independently but operate as part of a team
- AdaptableYou can prioritize adjust to changes midstream and succeed in an ambiguous environment with competing demand
Qualifications :
Your Experience
- BA/BS or equivalent experience required
- Minimum 5 years of proven technical writing experience with topicbased writing and delivering content to enable a rich and engaging learning experience for users for example you have created inapp help onboarding tutorials use case examples and best practices guides that enable customer success experience writing microcopy and content for blogs is a plus
- Excellent communication and interpersonal skills with the ability to ask the right questions
- Knowledge of cloud security or SOC platformsPlus
- Ability to see the big picture and proven track record of writing concepts and tasks from scratch
- Strong initiative and ability to work independently and as part of a team work under pressure and maintain focus while keeping a sense of humor
- Ability to learn new technologies in a short time to find out not only how something works but also when and why to use a configuration/setting
- Demonstrated ability to work independently in a dynamic environment with distributed team members
- Proficient with DITA and XML authoring.
- Video tutorial creation
- Experience with source control tools bug tracking/collaboration tools (GitHub/Jira/Confluence) and build tools
Additional Information :
The Team
Our engineering team is at the core of our products and connected directly to the mission of preventing cyber attacks. We are constantly innovating challenging the way we and the industry think about cybersecurity. Our engineers dont shy away from building products to solve problems no one has pursued before. We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity excited by the prospect of a challenge and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.
#LINS14
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Department / Functional Area
Product Management
Key Skills
- Proofreading
- Adobe Acrobat
- Content Management Systems
- Technical Writing
- Visio
- Microsoft Powerpoint
- Sharepoint
- XML
- Confluence
- Wiki Systems
- Word Processing
- Writing Skills
