Junior Application Support and TechOPS with POS Oracle Simphony

Role: Junior Consumer Retail Technology Application Support Engineer
ocation: Seattle WA
Interview: Phone/Skype
Job Type: Contract

We are seeking a talented and motivated Junior Consumer Retail Technology Application Support Engineer to join our TechOPS team. This role is ideal for someone with 13 years of IT support experience particularly in the food and beverage management software domain. The successful candidate will play a crucial role in supporting and maintaining our retail technology applications ensuring smooth operations for our clients in the restaurant industry.

Experience:
* 13 years of IT support experience preferably in food and beverage management software products.

Application Support and TechOPS:
* Provide L3 support for TechOPS.
* Offer technical support for businesscritical software applications diagnosing and resolving user issues in a timely manner.
* Monitor application performance resolve technical issues and perform root cause analysis for recurring problems.
* Serve as the primary point of contact for applicationrelated inquiries working with users to address their needs.
* Troubleshoot software and hardware issues related to retail platforms including POS Kitchen Display Systems (KDS) and backoffice systems.

Release & Deployment:
* Participate in the testing of new or updated applications ensuring they meet functional requirements and quality standards.
* Assist with the release deployment and rollout of new software versions or updates to users including SPC and payment systems.
* Ensure smooth transition and minimal disruption during application changes including user training and documentation.
* Perform enhancements as per requirements and deploy them effectively.
* Support staging and installation processes for retail technology solutions.

Reporting & Management:
* Collect and analyze data from applications to generate reports and provide insights to stakeholders.
* Monitor application usage and performance metrics to identify trends and potential issues.
* Provide recommendations for improving workflows or streamlining processes through better application use.
* Work with project managers and customers to ensure applications meet evolving business requirements.
* Update AOD and Knowledge documents as needed.

Technical Skills:
* Install configure support and administer food and beverage management software products with a focus on Oracle Simphony RES 3700 and 9700.
* Provide technical support for Point of Sale (POS) and Mobile POS automation and integration.
* Manage and resolve networking issues related to DHCP and DNS in retail environments.
* Support POS printers and cloud platforms.
* Utilize automated support management and tracking tools to manage customer requests and issues efficiently.

Education:
* Bachelors degree in Information Technology Computer Science or a related field (or equivalent work experience).

Technical Skills:
* Handson experience with Oracle Simphony RES 3700 or 9700.
* Proficiency in POS and Mobile POS automation and integration.
* Basic understanding of Oracle/SQL databases.
* Knowledge of Windows 11 Marimba PowerShell and Python.
* Familiarity with Microsoft Azure cloud platform.
* Working knowledge of networks PCs and ability to resolve installation issues.
* Experience with payment processing systems and technologies.
* Familiarity with various operating systems (Windows ServerOracle and VMware).
* Experience using automated support management and tracking tools in a support center environment.

Soft Skills:
* Excellent problemsolving and troubleshooting skills.
* Strong communication skills with the ability to explain complex technical concepts to nontechnical users.
* Customeroriented with the ability to work both independently and as part of a team.
* Analytical thinking and attention to detail.
* Ability to work effectively in a fastpaced teamoriented environment.
* Willingness to learn and adapt to new technologies and processes.

Previous experience supporting restaurant software products particularly the Oracle MICROS product suite (Simphony RESMaterials Control R&A).
JavaScript and SQL experience.
Knowledge of endpoint management tools such as SCCM/Retail.
Experience with IT service management frameworks (e.g. ITIL).
Knowledge of application performance monitoring tools.
Experience with cloud platforms such as AWS Azure or Google Cloud.
Familiarity with databases (SQL Oracle etc. and querying for data analysis.
 

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Contract