Automotive Service Advisor London
Automotive Service Advisor London
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Tired of the daily grind but passionate about all things automotive Fixter offers the best of both worlds! Were revolutionising car care and searching for experienced Service Advisors to join our growing team. Enjoy the flexibility of working from home with the option to connect with colleagues at our vibrant London office hub.
As a Fixter Service Advisor youll be the driving force behind exceptional customer experiences. Using your automotive knowledge and topnotch communication skills youll guide customers through their car repair or service journey all from the comfort of your own home (with the perk of occasional trips to our London office).
Qualifications :
- Minimum 3 years experience as a Service Advisor in the Dealer network
- Manufacturer Accreditation would be an advantage but not essential
Additional Information :
What youll be doing:
- Be the friendly voice of Fixter: Respond promptly to customer enquiries via phone email and live chat building rapport and trust from the first interaction.
- The master scheduler: Manage online booking systems schedule appointments and ensure a smooth and efficient service for every customer.
- Automotive expert: Accurately capture customer needs diagnose issues (with the support of our digital diagnostic tools) and advise on the best course of action.
- Communication is key: Liaise with our network of trusted garages providing updates and progress reports to customers ensuring theyre always in the loop.
- Transparent and clear: Prepare electronic invoices explain costs to customers and handle any queries with professionalism and efficiency.
- Record keeping pro: Maintain accurate records and documentation within Fixters systems.
- Customer champion: Proactively contact customers with service reminders and followup to ensure complete satisfaction.
- Upselling expert: Discuss additional work required with customers explaining the features and benefits clearly and confidently.
- Team player: Contribute to the overall efficiency and success of the Fixter service.
What youll need:
- Experience: Proven track record as a Service Advisor or in a similar customerfacing role within the automotive industry.
- Communication superstar: Exceptional communication and interpersonal skills with the ability to build rapport remotely.
- Customercentric: Strong customer service focus and a genuine commitment to exceeding expectations.
- Organised and efficient: Excellent organisational and time management skills with the ability to work independently and manage your own workload.
- Techsavvy: Proficient in using digital communication tools and platforms (e.g. email live chat video conferencing).
- Automotive enthusiast: Solid knowledge of automotive systems and terminology.
- DMS whizz: Experience with dealer management systems (DMS) is highly desirable.
- Valid licence: Full UK driving licence.
- Home office hero: A quiet and dedicated workspace with reliable internet connectivity for your remote working days.
Why Fixter
- Competitive rewards: Enjoy a competitive salary and bonus scheme plus pension contributions and life assurance.
- Perks: Benefit from employee discounts on vehicle servicing.
- Growth opportunities: Develop your career with opportunities for progression and ongoing training.
- Worklife balance: Embrace the flexibility of remote working with the option to utilise our London office space.
- Be part of something big: Join a dynamic and forwardthinking company revolutionising the car care industry!
Ready to ditch the commute and drive your career forward
If youre a highly motivated and customerfocused individual with a passion for the automotive industry and the ability to thrive in a flexible working environment we want to hear from you! Please submit your CV and a covering letter explaining why you are the perfect fit for this role.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
