Guest Service Agent - Limelight Aspen
Guest Service Agent - Limelight Aspen
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Job Description
Summary
The Guest Service Agent drives guests to and from various local locations per requests from various hotel departments. This position assists and supports the front desk as needed. This position reports to the Front Office Manager.
Job Posting Deadline
Applications for this position will be accepted until March 9 2025.
Essential Job Functions/Key Responsibilities
Pick up and deliver guests to various local locations as scheduled by the Front Desk
Familiarize guests with points of interest restaurants activities and hotel facilities while transporting guests
Know about all daily hotel functions locations and times for appropriate guest direction
Maintain constant communication with Front Desk for itinerary changes and guest requests
Check inside and out of vehicles for cleanliness
Clean inside and outside of vehicles when needed
Check all essential fluids including oil and brake fluid and check the tire pressure
Report any problems with the vehicles to Front Office Manager
Follow baggage tagging procedures and ski storage procedures
Deliver messages packages or other items to guest rooms or other areas of the hotel expeditiously placing in designated areas
Maintain a high standard of cleanliness in the Lobby and Luggage storeroom
Fill out vehicle maintenance checklists as directed
Report all accidents accurately filling out incident reports immediately
Assist Front Desk in locating lost baggage through airlines and guest services desk at airport
Other duties as assigned
Qualifications :
Education & Experience Requirements
Must be over 18 years of age
A valid drivers license is required
High School Diploma or high school equivalent preferred
One year of guest/ customer service skills preferred
Knowledge Skills & Abilities
Knowledge of hotel fire and safety procedures. Assist in emergency and security procedures as directed by management
Knowledge of product or service (example retail product food & beverage products)
Knowledge of company policies and procedures
Proficiency in communicating clearly both verbally and in writing to team members and customers
Ability to work in collaboration with others to achieve team goals
Assist in emergency and security procedures as directed by management
Ability to maintain the cleanliness of work area
Ability to engage with customers in a positive and helpful manner
Ability to always drive safely
Additional Information :
Work Environment & Physical Demands
Ability to reach crouch kneel stand walk or be on your feet for extended periods of time
Regularly work in wet cold snowy and sometimes windy conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
Must be able to frequently lift push or pull up to 50 lbs. individually or with assistance
Job Benefits
This position is categorized as a regular fulltime position eligible for the following benefits:
Enrollment dates differ across the various programs.
Health Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the everevolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Companys benefits and other compensation visit www.aspensnowmass/employment/benefitsandperks
Aspen One participates in EVerify.
EVerify & Right to Work Poster
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
