Director of Client Project Management - Hybrid
Director of Client Project Management - Hybrid
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Salary Not Disclosed
1 Vacancy
Job Description
The Director of Client Project Management will lead a team of project managers and oversee the successful of Kofiles portfolio of projects for key customer accounts including the management of processing client orders. This role involves managing client relationships ensuring timely and highquality project delivery and driving operational efficiency. The Director will work closely with clients internal teams and senior leadership to ensure projects meet or exceed customer expectations while aligning with company objectives.
Key Responsibilities:
- Leadership & Team Management:
- Lead mentor and develop a highperforming team of project managers and order processors.
- Ensure the team is equipped with the resources training and guidance to succeed.
- Develop Project Management and Order Management team vision and strategy.
- Work closely with other departments (Sales Operations Finance) to ensure alignment and the timely delivery of project goals.
- Must communicate effectively at all levels from CSuite to technicians via all methods (verbal written data visual) to ensure effective project portfolio and to drive decision making processes.
- Oversee the planning and delivery of complex customer projects ensuring adherence to timelines budgets and quality standards.
- Provide detailed reporting on project portfolio statuses timelines and potential obstacles to senior management.
- Ensure teams adherence to thorough documentation for each project including plans timelines budgets risks and resolutions.
- Client Relationship & Customer Satisfaction Management:
- Serve along with the Sales Representative as a primary point of contact for highpriority customer accounts.
- Build and maintain strong relationships with key client stakeholders to ensure ongoing satisfaction project success and proactively address concerns to maintain longterm relationships.
- Proactively identify opportunities for account growth and customer retention through exceptional service delivery.
- Resolve any issues or escalations from clients quickly and effectively to ensure high levels of customer satisfaction.
- Process Improvement & Operational Excellence:
- Establish and monitor KPIs to assess the success of the portfolio of projects and the teams overall performance.
- Continuously evaluate and improve project and order management processes tools and methodologies to optimize order processing delivery efficiency and effectiveness.
- Ensure that professional project management best practices are followed consistently across all accounts.
Qualifications :
- Experience:
- Bachelors degree in Business Administration Project Management or a related field (Masters preferred).
- PMP or similar Project Management certification is highly desirable.
- 8 years of experience in project management with at least 5 years in a leadership or management role.
- Proven ability to navigate complex projects and drive teams to deliver excellent results.
- Strong background in managing crossfunctional teams and delivering results on time and within budget.
- Required Skills:
- Exceptional leadership and team management skills.
- Strong interpersonal skills and the ability to influence effectively with clients internal teams and senior leadership.
- Advanced knowledge of project management methodologies (Agile Waterfall etc. and tools (e.g. NetSuite Visio SmartSheet Microsoft Suite)
- Strong analytical and problemsolving and decisionmaking skills.
- Detailoriented resultsdriven effective time management and organizational management skills.
- Clientfocused with a strong understanding of customer needs and expectations.
- Strategic thinker with the ability to balance shortterm objectives with longterm goals.
#kofile2022hp
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Additional Information :
Benefits:
As a fulltime employee you will receive access to the following benefits
- Leadership and career development opportunities
- Low cost insurance (medical dental vision life & disability)
- 401(k) plan (company matching)
- Paid holidays
- PTO Open PTO
- Paid maternity & paternity leave
- Educational assistance
- Business casual environment
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
