Inside Sales - Customer Experience Senior
Inside Sales - Customer Experience Senior
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Delivering an outstanding customer experience by serving as the primary point of contact for customers and achieving company goals on Customer Experience Key Performance Indicators
Responsible for day to day and longerterm management of thirdparty intermediarys Proactive customer communication on orders delivery dates & shipments
In close collaboration with Field Sales Product Management Marketing Finance and Operations teams
Main duties & responsibilities:
- Ensure and promote a safe work environment and safe working practices
- Actively engage in medmix Safe behaviours program
Leadership tasks:
- Own and manage proactive communication with customers.Build relationships with customers and key stakeholders within the business
- To ensure each function is aware of and meets customer requirements and any gaps are highlighted
- Participate in regular account calls with customers
- Liaison with Order Fulfillment team
Functional tasks:
- First point of contact for Customer DaytoDay Account Management
- Respond to requests for Quotation and product selection
- Followup on aged and live quotations with intent to win and close
- Seek Pullin/Pushout opportunities within order book
- Timely customer issue resolution closure and related customer communication including coordination with local Quality Product Management and Engineering teams
- Proactive data feed to customers of Order Book Complaints Performance KPIs & Open Actions status
- KYC & Customer Account Creation Customer Master Data management
- Maintain/Update Pricing HTC & MOQ in SAP including regular compliance reviews
- Create & Maintain Customer SOPs with Order Management team to drive accurate quote order and invoice management
- Purchase order commercial compliance
- Manage Customer Want Date
- Cancellation Concession Justification manage transactional price variance requests as per DOA scope & date change requests
- Capture leads opportunities and risks in CRM tool in coordination with Area Sales Managers
- Support regional marketing communication efforts
- Liaison
- Initiate & manage sample requests
Additional tasks:
- Be a Champion and Role model for CRM tool support Customer Satisfaction Survey requests & responses
- Support Industry Marketing Communications in US Infrequent travel
Qualifications :
- Bachelors degree (or equivalent education) or experience in similar role 2 years in customer facing commercial role with supervision experience preferred
- Experience in multicultural environment Very good English and local market language skills any other language may be an advantage
- Excellent organizational and planning skills
- Creative and Selfmotivated
- High level of customer proximity / customer orientation
- Ability to talk comfortably with others
- Problem solving and prioritisation skills
- High level of professional written and oral communication skills
- Create and produce professional documentation Listen to concerns and handle issues without reacting personally
- Strong SAP Excel CRM preferred and Social Media B2B communication experience is an advantage
- Ability to collect correlate data
- At ease with matrix environment
Additional Information :
- Competitive salary and benefit package commensurate with experience
- 33 days holiday inclusive of bank holidays
- Defined contribution pension scheme 8 ER
- Employee Assistance Program
- Onsite car parking
- Access to a wide range of discounts on Everyday Shopping Entertainment and Lifestyle
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
