Customer Service Trainee Processor
Customer Service Trainee Processor
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Job Description
During Training 68 Weeks of Customer Service Training):
- Master customer service best practices and company policies.
- Develop proficiency in call handling techniques and troubleshooting procedures.
- Participate in customer interaction simulations to enhance practical skills.
- Improve communication and problemsolving abilities through structured roleplaying exercises.
- Attend daily training sessions and team meetings to track progress and receive feedback.
- Gain expertise in customer service software CRM tools and phone systems.
- Complete trainerassigned tasks and practical challenges.
- Adhere to training guidelines maintain excellent attendance and meet performance benchmarks.
Upon Employment:
- Consistently deliver highquality customer service through phone calls and webbased interactions maintaining integrity and ethical standards.
- Efficiently complete assigned tasks and proactively seek additional responsibilities.
- Strictly follow processing guidelines incorporate Quality Control feedback and minimize errors.
- Actively engage in feedback sessions with QC teams and leadership to improve performance and prevent errors.
- Promptly communicate any attendance issues to the Team Leader.
- Participate in shadowing sessions to assist in training new team members.
- Attend all company and projectrelated meetings as required.
- Be prepared to undertake additional tasks as assigned by the Team Leader.
Requirements:
- Location: Must be living or willing to relocate to Naivasha Road Kawangware 46 Wanyee Road Kabiria Satellite Ngong Road (up to Racecourse) or Waiyaki Way (up to Mountain View)
- Must possess a valid Certificate of Good Conduct taken within the past 6 months (certificates older than 6 months will be considered expired).
- Smartphone: Ability to host Duo Mobile and Microsoft Authenticator apps (Android version 8 and above or iOS version 8 and above).
- Training Duration: 68 weeks (Stipends are provided at the end of the month).
- Employment Type: Fulltime upon successful completion of training
- Shift: EST Shift 3:00 PM to 12:00 AM Monday to Friday (including public holidays in Kenya)
Qualifications :
- Possession of a Degree Diploma or Certificate from an accredited institution is mandatory.
- Prior customer service experience while advantageous is not a prerequisite for this position.
- Bilingual capability in English and Spanish is highly valued and will be considered a significant asset.
- Demonstrable excellence in both verbal and written English communication is essential.
- Superior problemsolving skills and the ability to practice active listening are critical for this role.
- A demonstrated commitment to continuous learning adaptability and the application of constructive feedback is required throughout the training period and subsequent employment.
- The capacity to effectively manage multiple tasks simultaneously and excel in a highpressure fastpaced environment is crucial.
- Demonstrated competence in utilizing CRM systems managing email communications and operating callhandling equipment is essential.
- Adherence to the highest standards of ethics empathy and customer service orientation is nonnegotiable.
- An impeccable record of attendance and punctuality is required both during the training phase and throughout employment.
Additional Information :
SALIX DATA AFRICA LIMITED is an equal opportunity employer and does not discriminate based on race color religion sex national origin age disability or any other characteristic protected by law.
To join us on this incredible journey kindly submit your resume and a cover letter highlighting your interest in the position and showcasing your relevant qualifications.
Applications will be considered on a rolling basis. Please note that only shortlisted candidates will be contacted.
We eagerly anticipate receiving your applications and embarking on this rewarding journey together making a difference as we make the data meaningful.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
