only for local candidates of PA
C2C/1099
Job titleHelp Desk Analyst
Job typeHybrid contract
Job LocationHarrisburgPA
Required/Desired Skills
Skill | Required/Desired | Amount | of Experience |
Promptly answer help desk phone | Required | 3 | Years |
Promptly respond to help desk emails | Required | 3 | Years |
Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource | Required | 3 | Years |
Perform agency computer repairs as needed | Required | 3 | Years |
Install software/updates on agency computers as needed | Required | 3 | Years |
Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reports | Required | 3 | Years |
Run daily reports and hand deliver the reports or insert into intercompany mail envelopes for pickup and delivery | Required | 1 | Years |
Create ServiceNow incidents for all phone and email requests | Required | 1 | Years |
Provide assistance with cable cleanup installations data center cleaning moving or racking of equipment | Required | 1 | Years |
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