Customer Service Engineer
Customer Service Engineer
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Job Description
The Customer Service Engineer is an intermediate position that performs tasks related to the repair of a variety of technologybased products typically associated in an enduser computing environment.
Qualifications :
Responsibilities
Performs basic and moderately complex troubleshooting and repair activities typically associated in an enduser environment including but not limited to PCs desktops laptops tablets and printers.
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment providing enduser desk side support and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned deskside support activities
Display outstanding technical and professional services skills at all times
Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the enduser and service desk personnel regarding arrival times repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Education and Experience:
Typically requires technical school certification or equivalent of 24 years of relevant experience
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A certification is desired
May require additional customerspecific certifications or training as required
Skills:
Excellence in communication and customerfacing skills
Strong oral written and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair kit
Additional requirements may exist if offer of employment is extended
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
