Technical Account Manager IT Distribution Company
Technical Account Manager IT Distribution Company
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Salary Not Disclosed
1 Vacancy
Job Description
The Technical Account Manager is responsible for building and nurturing strong relationships with existing customers driving crosssell and upsell opportunities within our cybersecurity solutions portfolio. The ideal candidate will have a customerfirst mindset working closely with clients to understand their needs and helping them realise additional value through our expanded services and offerings. The account manager would frequently serve as a combination of a salesperson customer service representative technical specialist and financial advisor.
Education: Certificate Diploma or Degree
Experience: Mid
Salary: R20000 to R35000 pm (dependent on experience)
Reference: #KernelTAC202410
Type: Contract full time
Travel: Yes
Working arrangement: Hybrid working
Key Responsibilities:
- Relationship Management: Develop and maintain strong longterm relationships with existing customers to understand their evolving cybersecurity needs.
- CrossSelling & Upselling: Identify opportunities to crosssell additional cybersecurity solutions and services as well as upsell premium offerings to existing clients.
- Customer Retention: Focus on maintaining high customer satisfaction and engagement to improve retention rates while proactively addressing concerns or roadblocks.
- Customer Success Enablement: Work closely with customers to ensure they are maximizing the value of our solutions including regular checkins and followups.
- Solution Selling: Collaborate with the technical teams to provide customized solutions based on customer needs articulating the value proposition of our product portfolio.
- Market Expansion: Identify potential growth areas within the South African and SubSaharan African markets expanding relationships with customers who have regional operations.
- Vendor Collaboration: Maintain strong communication with vendor partners to stay updated on new products industry trends and promotional opportunities that may benefit clients.
- Reporting & Analysis: Track and report on customer engagement activities sales pipeline progress and deal closures using CRM tools and other sales platforms.
- Leverage Technical Proficiency and Product Knowledge: Become an expert in our products and services to effectively address client needs provide tailored solutions and articulate the unique value propositions during client interactions. Use this knowledge to troubleshoot client issues suggest best practices and ensure the successful adoption of our solutions.
- Drive Strategic Account Planning: Develop and implement strategic account plans to grow and maintain client relationships. Work closely with clients to understand their longterm goals identify growth opportunities and create tailored strategies that align with their business objectives.
Qualifications :
- Proven experience in a business development account management or sales role ideally within the cybersecurity or IT sector.
- Familiarity with the cybersecurity landscape including key products services and technologies.
- Strong relationshipbuilding and interpersonal skills with a customercentric approach.
- Demonstrated success in achieving crosssell and upsell goals.
- Ability to communicate complex technical solutions to nontechnical stakeholders.
- Knowledge of the South African and SubSaharan African markets.
- Proficiency with CRM tools and sales software like Pipedrive
- Selfmotivated resultsdriven and able to work independently or as part of a team.
- Presentation Skills
- ProblemSolving and Critical Thinking
Preferred:
- Previous experience in cybersecurity or IT distribution.
- Established network within the cybersecurity community in SubSaharan Africa.
Additional Information :
Application Process
If youre excited about joining Team Kernel wed love to hear from you!
- Please respond by sending your full updated CV and summary of your past projects completed with your application or via email.
- Shortlisted candidates must be available for an interview process online and subsequent interviews may be held in Sandton Gauteng.
- No telephonic enquiries please.
- If you do not receive a response to your emailed CV within fifteen working days of sending it please consider your application unsuccessful.
- Please do not respond to this ad if you do not match all the criteria for this position.
Why Youll Love Working with Us:
Competitive salary and commission structure.
Opportunities for professional growth and development.
A collaborative and innovative work environment.
Access to cuttingedge cybersecurity technologies
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
