Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.
Attend prefunction meeting with Event Organizers disseminate information and changes to colleagues and relevant departments.
Ensure setup is in accordance to guests requirement based on Banquet Event Order or Change Log
Communicate regularly to all team members regarding guest feedbacks satisfaction and dissatisfaction received
Ensure that team members with direct guest contact possess good product knowledge
Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations
Check and ensure that all operating supplies are well stocked and sufficient to run operation
Plan the manning allocation/work assignment per Banquet event
Implement appropriate and effective measures to keep costs and expenses within budget
Supervise the maintenance of service standards during banquet service operations
Engage and obtain guests feedback during operations to ensure satisfaction
Handle guests complaints and comments tactfully and efficiently
Qualifications :
Diploma in Hospitality Management/Food & Beverage preferred
Additional certification(s) in Food & Beverage will be an advantage
Minimum 2 years of relevant experience in a similar capacity
Excellent reading writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Working knowledge of MS Excel Word & PowerPoint
Additional Information :
Employee benefit card offering discounted rates at Accor hotels worldwide.
Develop your talent through Accors learning programs.
Opportunity to grow within your property and across the world!
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.
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