German-Speaking Technical Support Executive Service Desk L1 Agent
German-Speaking Technical Support Executive Service Desk L1 Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a Senior Technical Support Executive fluent in German & English to join our dynamic Service Desk team. This role involves providing firstline technical support troubleshooting and service restoration to ensure optimal system performance and user experience. The ideal candidate will possess strong analytical communication and problemsolving skills to deliver highquality IT support.
Provide remote technical support for laptops desktops LAN issues applications and mobile devices.
Handle incident management service requests and troubleshooting via telephone web tickets chat and email.
Diagnose and resolve issues related to Windows OS (XP10 browsers MS Office Suite network connectivity VPN security and encryption.
Perform registry fixes patch upgrades virus troubleshooting and small form troubleshooting (iOS Android Windows).
Own and resolve customer issues efficiently ensuring a high level of service and satisfaction.
Maintain accurate documentation of customer interactions and technical resolutions.
Ensure adherence to Service Level Agreements (SLAs) and ITIL best practices.
Escalate unresolved incidents as per company processes.
Work in rotational shifts to provide 24/7 support.
Requirements
1218 months of experience in a busy ICT Service Desk environment.
Strong analytical and problemsolving skills with the ability to troubleshoot and resolve complex technical issues.
Knowledge of ITIL best practices and service management.
Experience with basic networking OS troubleshooting security protocols and system diagnostics.
Excellent verbal and written communication skills in German & English.
Ability to multitask prioritize workloads and work under pressure.
Strong customer service orientation with a proactive and patient approach.
Fluent in German and English (spoken and written) Previous customer service or call centre experience is a plus! Strong problem-solving and communication skills Ability to multitask and work in a fast-paced environment Tech-savvy and comfortable using CRM tools, chat platforms, and ticketing systems A team player with a positive attitude and customer-first mindset
Employment Type
Full Time
