Senior Customer Service Specialist m f d
Senior Customer Service Specialist m f d
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Job Description
Main tasks and responsibilities
- Deliver and maintain a high level of service and customer satisfaction
- Support your team as the company grows and expands to different markets
- Support new hires as well as agents transitioning into CS Specialist Tier 2
- Manage GDPR requests and its processing as well as advice on prelegal
- escalations
- Support daily communication and updates to the team
- Collaboration and adhoc training with our BPO Tier 2 and TL
- Performing quality audits
- Cross functional support and collaboration with Omio Product and all TPD
- divisions.
- Monitoring unresolved compensations able to present solutions within guidelines
- but also propose new ones to adjust to markets and customer needs
- Process external refunds via bank transfer and cashing voucher credit together
- with our Finance team
- Working with Training and Content for continuous training plan and for the
- maintenance of internal knowledge resources
- Support Team Leads and WFM with monitoring escalation queues and internal
- channels between BPO locations and inhouse
Qualifications :
- 23 years previous experience in Customer Service essential
- Great communication skills
- Role model for customer service attitude
- Able to guide mentor and coach other CS specialists
- Strong/Advance knowledge in Omio product and CS policies
- Capacity to revise and solve escalations that involve advanced technical skills and
communication with other stakeholders - Support TLs in side projects
Additional Information :
Whats in it for you #LifeAtOmio
- Have an impact. With innovation and smart technology we are changing the way people travel and you too can have an impact on this ride
- A competitive and attractive compensation package
- Subsidized Urban Sports Club membership
- A diverse team of more than 45 nationalities
Diversity makes us stronger
We value diversity and welcome all applicants regardless of ethnicity religion national origin sexual orientation gender gender identity age or disability.
Hiring process and background checks
At Omio we work in partnership with Giant Screening once a job offer has been accepted Giant will be engaged to carry out background screening. Giant will reach out to you via email and occasionally via telephone/text message so that they can gather all the relevant information required. Consent will be requested prior to any information being passed to our services company.
Recruitment scams: Important notice
Protect yourself from scammers Omio wants to ensure your ongoing safety during the application process at Omio. Please keep in mind potential scammers impersonating Omio recruiters (mainly via a global professional networking site and messenger apps).
Remember Omio never requests payment or sensitive personal information during the recruitment process. All official job opportunities are exclusively posted on our careers page. If you suspect fraudulent activity report it to Remember to crossreference against our careers page if you question the authenticity stay vigilant and protect yourself from recruitment scams.
Intrigued Apply here in English.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
