Director Cloud Automation - Unified Support
Director Cloud Automation - Unified Support
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Job Description
The Director of Cloud Automation will lead the strategy development and of automation initiatives to enhance efficiency reliability and scalability across the entire customer lifecycle in Unified Support. This role is pivotal in transforming endtoend service delivery by eliminating manual processes accelerating response times and enabling seamless collaboration between Service Operations and R&D teams. While primarily an internalfacing role there may be opportunities to engage with prospective customers to demonstrate automation capabilities.
We are seeking a visionary leader and automation evangelist who can drive intelligent automation strategies aligning with business objectives while fostering a culture of continuous innovation and operational excellence. The ideal candidate will bring deep expertise in DevOps Site Reliability Engineering (SRE) and AIdriven automation with a proven track record of delivering enterprisescale automation solutions that optimize service operations and enhance customer experience.
Qualifications :
Key Responsibilities:
- Define and drive automation strategies to enhance service reliability performance and efficiency across entire customer lifecycle.
- Collaborate with R&D Service Operations and engineering teams to align automation efforts with product development and service management goals.
- Lead and mentor a highperforming DevOps team fostering a culture of innovation and knowledge sharing.
- Eliminate manual efforts through Infrastructure as Code (IaC) AIdriven automation selfhealing systems and process automation.
- Develop automation frameworks that integrate seamlessly with CI/CD pipelines monitoring tools and cloudnative platforms.
- Continuously improve service observability proactive monitoring and predictive issue resolution.
- Ensure alignment with business goals providing leadership on automation trends and emerging technologies.
- Track measure and optimize automation impact using key performance indicators (KPIs) such as development speed incident resolution time and operational efficiency.
Technical Skills:
A wideranging baseline of technical knowledge covering the core relevant technologies for the IFS product suite will be useful including:
- Cloud based technologies (e.g. App Services SQL Database Storage Redis Cache etc.. Any mainstream Cloud platform provider is acceptable Azure AWS GCP or OCI
- Oracle Database/Middleware Web Servers Proxies Firewalls
- Network architecture technologies and concepts (e.g. vNets NSGs VPN ExpressRoute SSL/TLS certificates DNS)
- Monitoring Technologies (native Azure monitoring and 3rd party monitoring tools such as Thousand Eyes Nagios and others)
- Security principles encryption authentication authorization integrity auditing pentesting etc. and how these are applied in a cloud environment.
To be successful in the role you will:
- Communicate a clear vision and strategy to motivate and drive the team.
- Develop and maintain internal and external stakeholder relationships.
- Managing teams within SLA OLA and KPI targets or projects with KPIs.
- Commercial awareness and budget management.
- Engage the team and practice good management skills.
- Exemplify and drive the IFS values of Agility Collaboration Trust and Grit
Experience:
- Experience managing SRE teams and/or operations teams.
- 10 years experience designing delivering and operating large scale distributed systems in production environments.
- 5 years experience managing or leading the design delivery and operation of largescale distributed systems.
- Experience with build automation continuous integration and continuous deployment tools.
- Knowledge of cloudbased development environments standards and automation
- Ability to strategically think about business initiatives with an entrepreneurial spirit
- Experience tackling tough issues working across different lines of business and creating inclusive environment to develop common agreed practices.
- Proven ability to engage others in a compelling persuasive manner and build relationships around shared interest and beliefs
- Excellent communication skills both verbal and written as well as interpersonal skills with an appreciation for confidentiality
- Ability to motivate and positively engage staff and management in ways that build trust and enthusiasm
- Proven ability to perform in a collaborative teamcentric environment with a strong customer orientation (internal and external)
- Ability to manage own time and that of a team efficiently and effectively
- Ability to work in international multi discipline cross functional teams
- Be an effective agent of change
Working Environment:
- The role nominally operates in EU office hours but flexibility towards working hours is expected due to the global scope of the role and its direct reports
- The role includes remote and flexible working as part of its role
Qualifications:
- Mandatory
- A formal qualification in Computer Science / Information Technology
- Valued
- Vendor provided technical certifications (CCNA OCP MCSA etc.
- ITIL qualifications OR Scrummaster / PRINCE2 / PMP certification
Additional Information :
We believe that coming together as a community in person is important for innovation connection and fostering a sense of belonging. Our roles have the right balance of remote and inoffice working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
