Service Designer
Service Designer
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a talented and experienced Service Designer to join our Platform Delivery team. As a Service Designer you will be responsible for defining the endtoend service design for new or existing cloud services.
Working with the business and technical teams to obtain input and signoff requirements to ensure the Customer experience is aligned with strategy. You will collaborate with crossfunctional teams to understand customer needs create usercentered service designs and provide an exceptional endtoend experience for our customers. This role requires a strong understanding of SaaS software technical infrastructure and emerging technologies such as Kubernetes Azure and CI/CD to effectively address the challenges of designing services in a complex technical landscape.
Tasks include but are not limited to:
- EndtoEnd customer journey design of new or changed business services
- Ensure customer focus within all service designs
- Ensure that the technical and business requirements are fully captured understood agreed upon consistent and communicated according to the service strategy
- Identification of opportunities to create a standardized capability that can be reused
- Owner of the service design documentation to ensure there is one version of the truth
- Work with the Business Process Owners and stakeholders to shape the design
- Lead design workshops
- Provide guidance to Business Process Owners and stakeholders to ensure requirements are defined meet the needs of the business and are ready for development
- Adhere to and guide the business to comply with the agreed design principles
Qualifications :
- at least 5 years of experience as a Service Designer in a SaaS software environment with a focus on designing services around complex technical solutions
- Ability to create compelling design artifacts including service blueprints customer journey maps wireframes and prototypes
- Excellent communication skills both written and verbal with the ability to articulate complex ideas and concepts in a clear and concise manner
- Experience working in an Agile development environment is preferred.
- Experience in coaching teams in design requirements
- Strong team player and ability to work with global teams
- Excellent interpersonal skills and the ability to manage multiple tasks simultaneously
Additional Information :
We believe that coming together as a community in person is important for innovation connection and fostering a sense of belonging. Our roles have the right balance of remote and inoffice working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
