Customer Service Advisor
Customer Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
The position of Customer Service Advisor is key to the service operations for Customer Excellence and business profitability. The position holds accountability for the planning and scheduling of all activities ensuring works are executed to business expectations.
What you will do...
- Always putting the Customer First
- ProActive communication to internal and external customers
- Providing exceptional customer service in line with service level agreements
- Assisting customers with support and scheduling of reactive calls
- Planning & scheduling of Planned Preventative Maintenance (PPM) visits
- Manage field service engineers diaries and work allocation within your area in line with business targets.
- Take responsibility for all return visits following on from initial engineer visit.
- Coordination and scheduling of specialist equipment or subcontractors necessary for the works to be completed in line with company procedures.
- You will need to be able to make decisions based on a number of factors
- Complaint logging
- Any additional tasks set by the Customer Service Manager.
Key Skills
- Ability to communicate at all levels
- Outstanding customer service and customer care
- Ability to problem solve.
- Ability to multitask and work under pressure.
- High attention to detail.
- Conflict Resolution.
- Time management.
- Use of a service management system
Qualifications :
What you will need...
The successful applicant will have a proven experience within a call centre and or customer service/ facing related role internally and or externally. A sound experience in Microsoft application. The ability to use multiple systems at any one time to work as part of a team with an open and honest approach to your own workload as well as others. To build strong relationships with the Regional Service Manager and engineers.
Additional Information :
Its great to see youre considering a career with us here at Securitas UK! Youre one step away from joining our global team of over 375000 professionals.
Ready to take the next step Click Im Interested to submit your CV. Questions Reach out anytime at
Why Choose Securitas UK
At Securitas UK we are on a mission to make the world a safer place driven by our core values of Integrity Vigilance and Helpfulness. We foster empowerment innovation and growth offering industryleading training and career development opportunities.
What You Can Expect
Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application and we appreciate your patience. Need support Were here to helpjust drop us an email.
Diversity & Inclusion: Be Yourself at Securitas
We are an allinclusive employer embracing individuality and diversity as key to our success. Our belonging strategy focuses on:
- Career Growth: Clear pathways from apprenticeships to leadership programs.
- Inclusive Leadership: A culture of respect transparency and collaboration.
- Fair Pay & Benefits: Competitive equitable compensation and benefits.
Our Commitment to You
We support our workforce through initiatives such as:
- Employee Networks Safe spaces to connect and influence policies for change.
- Race at Work Charter & Armed Forces Covenant Supporting equality and inclusion.
- Disability Confident Employer Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification We commit to guaranteeing an interview to anyone who discloses a disability at screening providing they live within the location requirements.
- Health & Wellbeing Programs Mental health support and workplace wellness.
- Neurodiversity Top Employer Certification Leading inclusivity for neurodivergent individuals.
We celebrate diversity yearround with events like BSL Week International Womens Day PRIDE and Black History Month and so much more!
Take the Next Step
Join us and be part of a team that values you. Click Apply Now and start your career with Securitas UK today!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
