Ground Network Services Gateway Agent

Summary:

Expeditors Ground Network Services is a cross product service for Global Air Ocean and Transcon Services. This cross product cooperation starts with origin offices sharing trucks to Gateways to reduce costs. This requires communication and visibility across all products. A designate in each office needs to be the central point of contact for branch consolidations. This position reports to the Branch as directed by Branch Management. The District GNS Designate supports the by managing daily truck operations for the GNS shipments to and from the branch.

Tasks and Duties:

This section lists jobspecific tasks and duties such as the ones listed below that are completed on a regular basis by the GNS Gateway Agent.

Outbound Tasks:

• Attend and participate in GNS calls three times per week. Participation is mandatory.
• Educate and assist branch departments on the use and benefit of the origin booking script required to tender freight to GNS.
• Optimize the space on the GNS vehicles throughout the day using the GNS website.
• Promote best practices of booking and making freight available for GNS to load on the daily vehicle(s).
• Promote the GNS network and strengths.
• Be present to support with queries throughout the GNS process.
• Promote visibility tools for all GNS users and Transportation products.
• Simulate most effective load consolidations through Cargo Builder and issue loading plans to the warehouse.
• Run the consol finalization script for all ready cargo and close consols.
• Produce all documents for the daily outbound vehicle(s) (CMR Transit documents and Manifest).
• Ensure daily on time departure(s) in line with schedules.
• Ensure all required events are updated timely ex. COB
• Consult with GNS Gateway prior to shipping out of scope shipments via GNS. 

Inbound Tasks:

• Monitor the on time arrival of inbound line haul trucks and update arrival events accordingly.
• Check and validate inbound manifest(s).
• Communicate freight arrival status with departments.
• Report exceptions in the GNS website and E.tms if needed.
• Communicate OSD to all involved parties.
• Monitor carrier performance for operating schedule.
• Support departments and gateways to Track and Trace shipments.
• Communicate across all products.
• Trouble issues as they arise.
• Provide support with script usage and training.
• Accurately protect the correct costs for each GNS truck according to the agreed rates.
• Manage Service provider invoices timely.
• Be open to implementing new system changes and enhancements into your department.
• Be involved in providing constructive feedback on potential system and process improvements.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Qualifications :

This section lists desired qualifications for the job and may be edited to the specific job role.

• Expeditors company policies and procedures knowledge
• A strong understanding of Expeditors products services and systems
• Companys working dynamics (our offices in the network products and services)
• A strong knowledge of European Geography
• Truck sizes and space limitations
• Any local applicable transportation requirements (e.g. drivers hours road traffic local regulations beyond points).
• Proactive strong organizational skills.
• Good computer skills (Excel Word)
• Fluent in English
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain
• positive results.
• Positive and willing to help attitude
• Selfreflecting and open to feedback
• Strictly adhere to the Companys mission statement.
• Must have excellent work habits
• Meet company standards of 52 hours training per year including as needed management/leadership training
• IATA Dangerous Goods certified to process Lithium battery consignments meeting SP188 and Section II
• Aviation Security training to handle Air Cargo
• ADR certified
• Completed the internal Billing certification
• Minimum 1 years operational experience 2 years preferred) within Expeditors (exports preferred).
• Working knowledge of the Transcon Service Guide.
• Working knowledge of Air onforwarding process.

Expeditors Core Competencies:

This section lists the core businesscritical performance expectations applicable to all Expeditors employees regardless of position.

• Exceptional Customer Service:

Exceeds customer expectations by anticipating understanding and meeting needs. Is proactive and when issues arise is timely and resolute in solving problems including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers service providers) and internally (other Expeditors offices/employees).

• Job :

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

• Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized manages own time effectively and can prioritize.

• Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing without request to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

• Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner both internally and externally. Provides relevant and timely information to coworkers customers and service providers. Answers phone calls and responds to voicemails emails and other communication according to Expeditors standards.

• Culture:

Exhibits and promotes the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.

• Personal Growth and Development:

Participates in training within the companys guidelines completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self including participating in a development plan as appropriate.

• Product Agent JobSpecific Performance Expectations:

This section lists the core businesscritical skills knowledge and behavior applicable to all Product & Service Managers regardless of department or position.

• Timely and Accurate Shipment Processing:

Ensures smooth and timely freight process flow according to Expeditors operational procedures. Follows customers standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards as per companys procedures.

• Timely and Accurate Data Entry:

Ensures accurate and timely data entry into our operational systems according to Expeditors operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

• Timely and Accurate Billing and Accounting:

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Fulltime