Manager Success Hub
Manager Success Hub
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Job Description
As a Manager Success Hub you will lead a team of early in career Customer Success Guides responsible for delivering Success at Scale making every customer committed to ServiceNow for life. The team will be responsible for driving customer success growth and adoption within the EMEA region by delivering remote engagements at various points during the customer lifecycle. The ideal candidate will be responsible for coaching and developing a team of Success Guides driving successful customer outcomes leading to clients product adoption renewals and expansion of ServiceNow offerings within the account.
Key Responsibilities:
Lead your team to onboard new customers and improve technical health and adoption for a portfolio of customers
Hiring coaching and mentoring team members to help them grow their skills and careers
Execute the Success Hub strategy delivering value for all customers on their journey
Drive new initiatives in the Success Hubs as part of the overall Customer Excellence Group strategy
Understand how digital and AI based technologies are critical to the scaling impact and cost effectiveness of the business
Manage & oversee the operational aspects of the team to deliver high quality engagements efficiently with maximum reach and productivity
Develop executive relationships across the ServiceNow business to drive alignment and ensure a consistent customer experience
Qualifications :
Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
Ideally 5 years in a leadership role at a high performing consulting/software company or equivalent focused on technology enabled transformations
Demonstrated success leading and growing a team of individual contributors
Familiar with one or more ServiceNow product suites
Excellent verbal and written communication skills including the ability to chair meetings and host webinars
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
