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SHOP MANAGER

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1 Vacancy
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Jobs by Experience drjobs

4-5years

Job Location drjobs

Nairobi - Kenya

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

JOB TITLE: SHOP MANAGER
About This Job:
QSourcing Limited trading as QSourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda Kenya Tanzania Rwanda and South Sudan.
On behalf of our client we are looking for a competent skilled and experienced Shop Manager to work in Nairobi Kenya.


JOB SUMMARY

Responsible for managing all stores operations including the store team in order to achieve financial and branding objectives. Consistent with the short and long term interests of the company its employees and its customers and ensuring the highest level of customer service possible.

DUTIES AND RESPONSIBILITIES.

Operations

Responsible for managing the shops in the Terminal within an operation consistent with the short and long term interests of the company its employees and its customers and ensuring the highest level of customer service possible

Ensure that daily sales are being tracked by the Shift Leaders and Sales Associates. Analyze if any issue in the Terminal/Shop might be affecting the daily sales and take corrective actions if needed

Review Sales of last week/month by shop category and brand compared to the previous month year and budget. Analyze if any issue in the Terminal/Shop might be affecting the weekly sales and take corrective actions if needed

Review that all Company Policies have been communicated to the staff and that the Shift Leaders have been trained to apply them in the Terminal/Shop

Organize and lead the Weekly Meeting with all the Shift Supervisors including all the relevant events of the week (sales promotions categories brands HR etc)

Review the weekly list of replenishment and coordinate with the Stock Manager actions to minimize the risk of 005 and expired items situations

Coordinate with marketing the implementation of all the POS materials

Review the Stores progress on a monthly basis with the Airport General Manager.

Identify any replenishment issues with the operation product Manager and take the necessary action to correct them

Ensure that the store is in compliance with all Airport state and Federal employment laws

Review the Cycle Counting plan and ensure that the staff and the area to be counted are ready for the Cycle Counting

Review the Full Inventory plan defined by the ARM and ensure that the staff and the areas to be counted are ready for the Counting

People

Accountable for identifying and ensuring proper training for staff is being implemented in conjunction with HR

Together with HR hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance and service and by motivating and developing staff

Finance

Accountable for ensuring the achievements of sales stock and targets.

Ensure that goals will be met through appropriate planning and organization of staff inventory and expenses and making staff aware of sales goals

Customer

Promote the company s brand inside shops and ensure that a high standard of customer service is implemented

Compile all customer complaints and suggestions and take action or escalate to the relevant department

QUALIFICATIONS

Retail Experience with at least 5 years at management level/Supervisory level.

Strong Leadership skills

Understanding of travel retail concepts

Good problem solving skills

Bachelor s Degree in business related field and any additional retail training.

Strongly demonstrates ability to motivate inspire team

Strong people management skills

Application procedure:
Interested and qualified applicants should submit their applications through the link below

Note: Only shortlisted applicants will be contacted.
QSOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION




Requirements

RRetail Experience with at least 5 years at management level/Supervisory level.

Strong Leadership skills

Understanding of travel retail concepts

Good problem solving skills

Bachelor s Degree in business related field and any additional retail training.

Strongly demonstrates ability to motivate inspire team

Strong people management skills



Employment Type

Full Time

Company Industry

About Company

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