Manager Machine Learning Engineering Management

About the Team:

The AI Agents team is a key part of our broader Platform Engineering division focused on creating innovative solutions that empower our customers to design and deploy intelligent agents tailored to automate their unique tasks and workflows. Our platform provides the capabilities for users to seamlessly define and configure AI agents that can operate autonomously driving efficiency and optimizing processes across industries.

At the heart of this cuttingedge product our team is motivated by the need to continuously innovate adapt to the latest advancements in AI and collaborate across multiple disciplines to deliver powerful usercentric solutions. We work at the intersection of AI research engineering and product development ensuring that our platform not only meets current demands but also anticipates future trends in automation and intelligent decisionmaking.

Joining our team means being part of a dynamic forwardthinking group that thrives on solving complex challenges pushing boundaries and staying ahead of the curve. We are looking for talented members who are passionate about AI enjoy working in a collaborative environment and are eager to contribute to the development of a transformative product that is reshaping how businesses leverage AI to solve realworld problems.

A Typical Day in This Role: 

• Team Leadership: Coordinate and oversee daily development activities while mentoring and supporting your team. 
• CrossFunctional Collaboration: Engage with other teams product managers and stakeholders to ensure alignment and project success. 
• Technical Facilitation: Participate in technical discussions ensuring decisions stay on track without the expectation of driving them directly. 
• HandsOn Contributions: Assist in coding and release management with 15 20 of your time spent contributing to the codebase and conducting reviews. 
• Problem Solving: Identify highleverage and highimpact tasks addressing ambiguity with quick innovative solutions. 

What Youll Do in This Role: 

• Lead and mentor a team of engineers to grow their skills and productivity. 
• Collaborate on departmental needs including recruiting staffing and fostering a highperforming team culture. 
• Work closely with product management design and other development teams to deliver highquality solutions. 
• Plan and execute projects aligned with organizational priorities and risk assessments. 
• Contribute to the development of the platform (coding reviewing code) while navigating Java and Kubernetes application architecture. 
• Ensure the delivery of an outstanding experience for our customers. 

To be successful:

• Strong background in distributed systems design and development. 
• Experience working in a DevOps environment. 
• Experience with Generative AI & Prompt Engineering is plus
• Ability to execute a project based on our priorities context risks and desired outcomes
• Software development experience on ServiceNow platform is a huge plus

Qualifications :

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry. 
• 8 years of software development experience. 
• 5 years of experience as a manager leading software development team. 
• Experience in building new products that use AI/ML
• Experience in Backend technologies such as Java
• Experience in Frontend technologies such as JavaScript React AngularJS
• Advanced understanding of software design development testing and problemsolving. 

SM2025

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

For positions in this location we offer a base pay of $173100 $303000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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