Duty Manager
Duty Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Duty Manager plays a key role in ensuring the smooth operation of the hotel overseeing all departments during their shift and maintaining the highest level of guest satisfaction. This role requires strong leadership problemsolving skills and a proactive approach to handling guest requests and operational challenges.
Key Responsibilities:
Guest Experience & Service Excellence:
- Act as the main point of contact for VIP guests and ensure their needs are met.
- Handle guest concerns and complaints promptly ensuring a positive resolution.
- Monitor guest feedback and work with relevant departments to enhance service quality.
- Conduct lobby duty to ensure a welcoming atmosphere and engage with guests.
Operations & Leadership:
- Oversee the daily hotel operations ensuring smooth coordination between departments.
- Support and assist Front Office Housekeeping and other operational teams as needed.
- Conduct regular hotel inspections to maintain cleanliness safety and brand standards.
- Ensure compliance with hotel policies health & safety regulations and security protocols.
Crisis Management & Problem Resolution:
- Take charge in emergency situations following hotel crisis management protocols.
- Liaise with security engineering and other departments to handle urgent incidents.
- Ensure accurate reporting and documentation of incidents and guest concerns.
Financial & Administrative Responsibilities:
- Monitor room inventory rate management and ensure revenue optimization.
- Assist in handling financial transactions credit approvals and billing inquiries.
- Prepare daily reports and handover notes for management.
Qualifications :
Qualifications & Experience:
- Bachelors degree in Hospitality Management or a related field.
- Minimum 35 years of experience in a Front Office or Duty Manager role within a luxury hotel.
- Strong leadership and decisionmaking skills.
- Excellent problemsolving abilities and ability to handle highpressure situations.
- Proficiency in hotel PMS (Opera or similar) and Microsoft Office.
- Fluency in English; additional languages are an advantage.
Additional Information :
Employee benefit card offering discounted rates at Accor hotels worldwide.
Develop your talent through Accors learning programs.
Opportunity to grow within your property and across the world!
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
