Renewals Subscriptions Analytics Manager
Renewals Subscriptions Analytics Manager
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Job Description
What you get to do in this role:
ServiceNow is seeking a detailoriented and analytical Renewals Subscriptions Analytics Manager to support the renewal sales process by ensuring contract accuracy entitlement compliance and seamless transitions into new subscription terms. This role acts as a critical partner to Renewals Sales Customer Success and Deal Desk teams ensuring that every renewal is structured correctly aligns with licensing agreements and meets ServiceNow policies including that customers renew in compliance at the beginning or the new term.
Responsibilities:
Renewal Readiness & Entitlement Compliance
- Validate renewal quotes and orders to ensure they align with customer entitlements contract terms and usage data.
- Work closely with Renewals Sales Deal Desk and Customer Success to proactively resolve discrepancies in licensing usage and contract terms before renewal .
- Ensure that all renewal transactions comply with SaaS licensing policies pricing models and entitlements.
- Conduct prerenewal compliance reviews ensuring customers are correctly licensed and any necessary trueups or adjustments are factored into the renewal.
- Monitor and enforce Day 1 compliance by verifying that customers have the correct entitlements and access to their subscribed services immediately after renewal.
Usage Verification & Risk Assessment
- Analyze customer usage data to ensure accurate entitlements and identify any potential gaps in licensing.
- Partner with Business Intelligence teams to improve usage tracking and reporting helping sales teams understand and act on compliance risks.
- Identify underutilized entitlements or overages providing insights to help structure renewals correctly.
- Support internal audits and compliance checks ensuring the accuracy of renewal contracts against actual usage patterns.
Process Optimization & Stakeholder Collaboration
- Act as the bridge between Sales Renewals Deal Desk and Compliance teams ensuring all parties have accurate entitlement and usage information before the renewal closes.
- Identify inefficiencies in renewal compliance processes and recommend improvements to enhance accuracy and reduce manual effort.
- Support the automation of compliance and entitlement validation to streamline the renewal process.
- Participate in User Acceptance Testing (UAT) for system updates that impact renewal processing and entitlement compliance.
- Train and support internal teams on best practices around renewal structuring compliance checks and entitlement validation.
Qualifications :
Qualifications & Skills
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- Experience in renewals operations licensing compliance contract administration or SaaS entitlements management.
- Strong analytical skills with the ability to interpret usage data identify trends and flag compliance risks.
- Deep understanding of subscriptionbased SaaS licensing models renewal workflows and entitlement structures.
- Proficiency in CRM tools and reporting platforms to track renewals and compliance.
- Strong attention to detail with the ability to identify discrepancies and resolve entitlement issues proactively.
- Excellent communication and collaboration skills to work crossfunctionally with Sales Legal Finance and Customer Success teams.
- Ability to manage multiple renewal cycles simultaneously ensuring accuracy and compliance in all transactions.
Experience Required
- 3 years of experience in renewals operations SaaS contract management licensing compliance or customer account support preferably in an enterprise software environment.
- Strong understanding of SaaS subscription models renewal workflows and entitlement structures with experience ensuring compliance with contract terms.
- Proven track record of managing renewal processes including validation of quotes contract reviews and identifying compliance gaps before .
- Advanced proficiency in CRM tools BI tools for tracking renewals analyzing usage data and generating compliance reports.
- Experience collaborating with Renewals Sales Customer Success Deal Desk and Finance teams to align on contract entitlements and drive renewal accuracy.
- Strong verbal and written communication skills with the ability to present complex licensing and compliance findings to internal stakeholders and customers.
- Detailoriented and analytical problem solver capable of identifying contract discrepancies entitlement risks and opportunities for revenue optimization.
- Experience with process improvement and automation leveraging AI or datadriven tools to enhance efficiency in renewal and compliance workflows.
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
