Senior Associate
Senior Associate
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Job Description
The role
Senior Associate is the GoTo Support Analyst for the GPMS application team who facilitate analytical strength using technology/functional knowledge and solving impediments managing risk and driving programlevel continuous improvement.
Who you will work with
You will work with a high performing Finance Systems team.
What you will be responsible for
- Working Managing various applications and their configurations
- Figuring out ways to find the bug utilizing troubleshooting techniques and all the tools and systems available within the organization
- Identifying root causes proposing test cases and fixes and developing new debugging tools while working closely with product teams
- Providing timely information to customer facing teams to improve overall customer satisfaction
- Building relationships with other teams across Customer Services R&D and data center operations as a technical expert
- Championing Supportability and Debug ability initiatives throughout R&D
- Provide Functional/Technical Support in ERP in Production environment.
- To work on incidents as escalated by the 2nd line support teams in order to provide resolution for the same.
- Provide Month end support for various Sub systems which includes creating scheduling and providing the output as required.
- To test the application during the application upgrades and other BAU activities.
- Ensuring that the requirement for change to applications is fully understood and that the planned work will satisfy these requirements.
What you will do
- Ensuring that all changes to applications are properly documented and that all applications documentation is kept up to date.
- Liaison with onshore resources (both IT staff and users) regarding the precise nature of the task if this is not clear.
- Ensuring that all applications have adequate documentation with completion to the agreed standards.
- Provision of adequate cover as defined in the SLAs over the required support hours (this may vary according to the application).
- Ensuring that all quality and agreed timescales are met.
- Minimize the necessity for rework.
Qualifications :
Your experience
- Minimum 2 Years of experience in support for IT Applications with knowledge and experience of Oracle Financials.
- Demonstrable curiosity passion integrity and outstanding attention to detail in professional and personal pursuits.
- Unparalleled troubleshooting and problemsolving skills.
- Excellent written and verbal communication skills as exemplified by clear bug/issue explanations.
- Documentation of knowledge mentoring ability and comfort interacting with all levels of management.
- An in depth understanding of how Finance function works.
- Should be comfortable with basics of PL/SQL and should be able to write basic queries.
- Should have a technical background so that he can understand the applications.
- We would prefer a candidate with ITIL Foundation level certification.
- Should have knowledge of basic accounting.
- Should have good knowledge in MS Excel.
- Should be a Team Player.
- Flexible to work in Shifts if required.
- Articulate.
- Quick Learner.
- Good communication skill both verbal and written.
- Requires Bachelors in Engineering/Accounts and strong relevant professional experience.
- Oracle /SQL Certification would be an added advantage.
How we will support you
From your first day with us you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training informal coaching and mentoring through to skillsbased and technical training and on the job learning.
You can also get involved in a variety of employee affinity groups. There is also opportunity to be part of charitable events and volunteering
Additional Information :
Equal opportunities statement
At Clifford Chance we understand that our true asset is our people. Inclusion is good for our team and their families our firm and society.
We are committed to treating all employees and applicants fairly and equally regardless of their gender gender identity and expression marital or civil partnership status race colour national or ethnic origin social or economic background disability religious belief sexual orientation or age. This applies to recruitment and selection terms and conditions of employment including pay promotion training transfer and every other aspect of employment.
We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.
Our goal is to deliver an equality of opportunity an equality of aspiration and an equality of experience to everyone who works in our firm.
Find out more about our inclusive culture here
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
