Guest Relations Supervisor
Guest Relations Supervisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Guest Relations Supervisor you will:
- Remain in compliance with all CFI policies and procedures
- Assist with hiring training coaching and takes ownership of all Guest Services personnel
- Resolve guest opportunities utilizing luxury and Forbes service standards
- Maintain operational budget by utilizing knowledge of cost control initiatives
- Complete scheduling and draft schedule for the Guest Service team in absence of Guest Service Manager and/or in assistance with leadership team
- Act as manager on duty for the Guest Services team members in the absence of senior leadership
- Challenge the status quo by continually pushing to enhance the overall service team member engagement and service scores
- Assist with inventory of team member item usage purchasing and monthly necessities and/or as needed for upkeep of the department. Report to Guest Services Manager and/or senior leadership of inventory
- Assist Guest Service Manager with assigned tasks and duties as requested and/or assigned
- Generate reports as requests by senior leadership
- Be familiar with Forbes rating standards and associate training techniques
- Other tasks as requested or assigned
Qualifications :
To excel in this role you must embody our core values of integrity passion and a strong work ethic. These values are essential to our success and we are looking for someone who shares our commitment.
- One to three months related experience and/or training; or equivalent combination of education and experience.
- Must be able to stand for an extended period of time as 90100 of the shift is standing.
- Must be able to lift 60lbs and work in outdoor weather conditions
- Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and serviceoriented manner
- Must be able to work weekends and holidays as needed.
- Must be at least 18 years of age and have a valid FL State Drivers License to drive company golf carts.
- Westgate Resorts is a smoke and tobaccofree workplace. Except where prohibited by law applicants who smoke or use tobacco products will not be considered for positions at Westgate.
- Required to pass a background check drug test and prove eligibility to work in the United States.
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
