Information Technology Specialist

Roles and responsibilities

• Hardware

  • The physical components of a computer or technological device. This includes items like:
    • Computers (desktops, laptops, servers)
    • Networking equipment (routers, switches, firewalls)
    • Peripheral devices (printers, scanners, keyboards, monitors)
    • Storage devices (hard drives, SSDs, cloud storage)

• Software

  • Programs and applications that run on hardware. IT software includes:
    • Operating Systems (e.g., Windows, macOS, Linux)
    • Applications (e.g., Microsoft Office, Adobe Suite, CRM software)
    • System software (e.g., antivirus software, database management software)
    • Programming Languages (e.g., Python, Java, C++

• Networking

  • This involves connecting computers, servers, and devices to enable data exchange. Key components include:
    • Local Area Networks (LAN), Wide Area Networks (WAN)
    • Internet infrastructure
    • Cloud computing networks (AWS, Microsoft Azure, Google Cloud)
    • Network protocols (TCP/IP, HTTP, DNS)

• Databases

  • Systems designed to store and manage large amounts of structured data, making it accessible, organized, and secure. Examples include:
    • Relational databases (e.g., MySQL, PostgreSQL, Oracle)
    • NoSQL databases (e.g., MongoDB, Cassandra)
    • Cloud-based databases (e.g., Amazon RDS, Google Firestore)

• Cybersecurity

  • Protecting information, systems, and networks from digital threats such as hacking, malware, and data breaches. It involves:
    • Firewalls
    • Encryption
    • Identity management systems
    • Antivirus/anti-malware tools
    • Security operations centers (SOC)
    • Programming Languages: Proficiency in one or more programming languages such as Java, Python, C++, JavaScript, Ruby, or SQL.
    • Database Management: Experience with relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, Cassandra).
    • Networking: Familiarity with network protocols (TCP/IP, HTTP, DNS), VPNs, firewalls, and network administration.
    • Operating Systems: Knowledge of various operating systems such as Windows, Linux, macOS, or Unix.
    • Cloud Platforms: Experience with cloud services like Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), or similar.
    • Virtualization: Familiarity with VMware, Hyper-V, or containerization tools like Docker and Kubernetes.
    • Cybersecurity: Strong understanding of security practices and technologies to protect data and networks (e.g., encryption, threat analysis, vulnerability assessments).
    • DevOps/Automation: Understanding of CI/CD pipelines, automation tools (e.g., Jenkins, Ansible), and version control (e.g., Git).

Desired candidate profile

a. Problem-Solving and Analytical Skills

• Ability to diagnose and resolve technical issues efficiently.
• Strong analytical skills to assess complex systems and find solutions.
• Creativity in approaching challenges, and innovative thinking when proposing solutions.

b. Communication Skills

• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Active listening skills to understand the issues and requirements of users or clients.
• Ability to collaborate effectively with cross-functional teams and end-users.

c. Teamwork and Collaboration

• Experience working in a collaborative, team-oriented environment.
• Willingness to share knowledge and mentor junior team members.
• Ability to manage conflicts and promote a positive working environment.

d. Adaptability and Willingness to Learn

• Ability to keep up with rapidly changing technologies.
• Eagerness to learn new tools, languages, and methodologies.
• Flexibility to work on different projects or adjust to shifting priorities.

e. Time Management and Organization

• Ability to prioritize tasks, meet deadlines, and handle multiple projects simultaneously.
• Strong organizational skills to keep track of projects, tasks, and troubleshooting issues.