CSRDispatcher
CSRDispatcher
Posted on :
11-02-2025
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
11-02-2025
Job Description
Job Summary:
The CSR and Dispatcher at My Aire Heating and Cooling is responsible for delivering exceptional customer service coordinating schedules and dispatching technicians to ensure efficient operations. This role requires strong communication skills attention to detail and the ability to multitask in a fastpaced environment.Duties/Responsibilities:
CSR Duties:Customer Interaction:
- Answer incoming calls promptly and professionally.
- Greet customers with a friendly and helpful attitude.
- Handle customer inquiries complaints and service requests efficiently.
- Provide accurate information about services pricing and scheduling.
- Schedule service calls based on technician availability and customer needs.
- Confirm appointments and notify customers of any changes.
- Make outgoing calls to schedule service and maintenance appointments.
- Accurately input customer information into the HouseCall Pro system.
- Maintain uptodate records of appointments payments and service history.
- Follow up with customers to ensure satisfaction and collect feedback.
- Offer maintenance agreements or promotions as needed.
Dispatcher Duties:
Dispatching Technicians:
- Assign jobs to technicians based on skill level location and urgency.
- Monitor technicians’ schedules and adjust dispatching to meet deadlines.
- Log callouts and inform Mr. Bryant of schedule changes.
- Communicate job updates or schedule changes to technicians.
- Provide technicians with job details customer information and directions.
- Relay any changes or emergencies to field staff in real time.
- Address delays customer cancellations or scheduling issues promptly.
- Keep customers informed of any appointment changes.
Required Skills/Abilities:
- Exceptional customer service skills.
- Ability to communicate effectively with customers.
- Excellent analytical and problemsolving skills.
- Excellent attention to detail and time management skills.
Education and Experience:
- High school diploma or equivalent required.
- Previous experience in industry is preferred.
Employment Type
Full Time
Key Skills
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