Executive Manager Conversational Design mfd

Are you ready to revolutionize customer service with AIdriven solutions At SIXT were looking for an Executive Manager Conversational Design (m/f/d) to lead global initiatives that create seamless humanlike customer interactions across all channels.

In this role youll design intelligent conversational experiences develop consistent AI flows and collaborate with crossfunctional teams to drive automation and customer satisfaction.

If youre passionate about Conversational AI and ready to make a global impact apply now and shape the future of customer service at SIXT! Please send us your CV in English.

YOUR ROLE AT SIXT

• We are seeking an innovative and resultsoriented Executive Manager Conversational Design (m/f/d) to lead global initiatives in designing and implementing AIdriven conversations which provide seamless and consistent customer experiences across all communication channels/customer touchpoints
• Your designed Agentic human like interactions meet the needs of our customers and our business objectives alike
• You will develop globally consistent conversational flows templates and flows across all channels including web mobile apps messaging platforms and voice interfaces
• Ensure the bestinclass conversational experience via virtual agent assistance that automates and deflects the contact handling via voice & chat bots and potentially other channels
• You collaborate closely with the Data Science team to implement Data and API enhancements within Cognigy while continuously reviewing transcripts to drive ongoing improvements in conversational performance

YOUR SKILLS MATTER

• You hold a Bachelors or Masters degree in Artificial Intelligence Computer Science Business Administration Service Design or a related field
• You have 4 years of experience in Conversational AI chatbot development and customer service automation with a focus on global initiatives
• You possess an indepth understanding of natural language processing (NLP) natural language understanding (NLU) and large language models (LLMs)
• You have strong expertise in Conversational AI platforms preferably Cognigy Genesys or similar technologies
• You have a proven track record of implementing scalable Conversational AI solutions that deliver measurable business impact supported by a datadriven mindset and the ability to interpret complex datasets for decisionmaking

WHAT WE OFFER

• Generous Time Off Enjoy 28 days of vacation an additional day off for your birthday and 1 volunteer day per year
• WorkLife Balance & Flexibility Benefit from a hybrid working model flexible working hours and no dress code
• Great Employee Benefits Access discounts on SIXT rent share ride and SIXT along with partner discounts
• Training & Development Participate in training programs designed for your personal growth and development
• Health & Wellbeing Private health insurance to support your wellbeing
• Additional Perks Enjoy the Coverflex advantage system to enhance your employee experience

Additional Information :

About us:
We are a leading global mobility service provider with sales of 3.07 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (cab driver and chauffeur services) SIXT (car subscription) and gives our customers access to our fleet of 222000 vehicles the services of 1500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2098 rental stations. At SIXT a firstclass customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and longterm stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility Apply now!

Remote Work :

No

Employment Type :

Fulltime