Customer Support Service Agent - iGaming
Customer Support Service Agent - iGaming
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our client is looking for a proactive detailoriented Customer Support Service Agent who is passionate about customer service and iGaming
Bullet Points
- An exceptional opportunity based in La Lucia Durban KZN
- 3 years Previous experience in customer support preferably in iGaming
- Proficient in using CRM tools live chat software and other customer support platforms
The purpose of this role is to provide exceptional customer support by addressing inquiries promptly and ensuring a smooth and enjoyable gaming experience for our clients. We are looking for a proactive detailoriented Customer Support Service Agent who is passionate about customer service and iGaming and committed to maintaining high levels of customer satisfaction. This role plays a vital part in delivering a seamless experience for our clients players.
KEY TECHNICAL RESPONSIBILITIES:
- Customer Interaction: Provide timely and professional service to customer inquiries via email live chat and social media platforms.
- Issue Resolution: Address and resolve customer issues related to accounts payments and gameplay efficiently.
- Product Knowledge: Maintain an indepth understanding of our iGaming platform products and promotions to assist customers effectively.
- CrossFunctional Collaboration: Work closely with internal teams including technical support and client services to escalate and resolve complex issues.
- Documentation: Accurately document customer interactions and feedback for tracking and analysis purposes.
- Process Improvement: Identify recurring customer issues and suggest solutions to enhance processes and customer satisfaction.
OTHER BUSINESS RESPONSIBILITIES:
INNOVATION:
- Stay informed about industry trends and company policies to provide accurate and current information to customers.
- Ensure all customer interactions adhere to compliance and regulatory requirements.
COMPLIANCE:
CAPABILITIES REQUIRED
EDUCATION & EXPERIENCE:
3 years Previous experience in customer support preferably within the iGaming or technology sector.
SPECIFIC KNOWLEDGE:
Strong command of English (grammar & spelling). Proficient in using CRM tools live chat software and other customer support platforms
Employment Type
Full Time
