Customer Success Retail Manager NIQ Digital Shelf FMCG
Customer Success Retail Manager NIQ Digital Shelf FMCG
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Job Description
Role Summary:
As a Customer Success Manager (CSM) you will act as a strategic partner to our clients ensuring they achieve maximum value from our solutions while driving commercial growth and maintaining high client satisfaction. You will be responsible for the client relationship from the onboarding phase through to renewal. This includes providing insights to drive action for our clients. This role requires a solid understanding of FMCG manufacturers and ecommerce. You must thrive in a highpaced environment and be organised and driven.
Key Responsibilities:
1. Client Partnership & Thought Leadership
Build and maintain strong strategic relationships with clients by developing stakeholder maps identifying white spaces and extending your contact network.
Develop measurable use cases for clients using the context actions outcome framework ensuring alignment with their goals.
Drive thought leadership initiatives including global webinars LinkedIn posts workshops and other contentdriven strategies to position the company as a trusted partner.
2. Commercial Success
Achieve a 20 upsell target for your portfolio by proactively identifying opportunities and engaging clients with innovative solutions.
Develop account growth plans stakeholder maps and renewal strategies ensuring updates are provided to leadership biannually.
3. Operational Excellence
Lead the cocreation of client roadmaps ensuring timelines are met and revisited throughout the year to accommodate changes.
Oversee the accurate and timely documentation of client information and files in interal systems e.g. Dynamics.
4. Innovation & Continuous Improvement
Influence improvement opportunities for tools or processes collaborating with crossfunctional teams.
Qualifications:
Experience: Minimum of 3 years in customer success account management or a related clientfacing role.
Skills: Strong analytical strategic planning and communication skills. Ability to manage complex client portfolios and identify growth opportunities.
Technology: Proficiency in CRM systems (e.g. Dynamics Skalin) and data analysis tools.
ClientCentric Approach: A deep commitment to client success with a proactive and solutionoriented mindset.
Attitude: Autonomous looking for new challenges and accompanying the exploding ecommerce market is a real motivation for you
#LIRC1
Additional Information :
Hybrid Model Role with 2 days in the London office 3 days at home.
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the worlds population.
For more information visit NIQ
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
